Locate the Chassis Serial Number ID Label
On the SSR1200 appliance, the chassis serial number ID label is located on the top left corner of the
chassis, as shown in
.
Figure 17: Location of the Serial Number Label
Contact Customer Support to Obtain Return Material Authorization
If you are returning a device or hardware component to Juniper Networks for repair or replacement,
obtain a Return Material Authorization (RMA) number from the Juniper Networks Technical Assistance
Center (JTAC).
After locating the serial number of the device or component you want to return, open a service request
with JTAC on the Web or by telephone.
Before you request an RMA from JTAC, be prepared to provide the following information:
• Your existing service request number, if you have one
• Serial number of the component
• Your name, organization name, telephone number, fax number, and shipping address
• Details of the failure or problem
• Type of activity being performed on the device when the problem occurred
• Configuration data displayed by one or more
show
commands
You can contact JTAC 24 hours a day, seven days a week on the Web or by telephone:
• Service Request Manager:
https://support.juniper.net/support/
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