Juniper SRX4200, Руководство по оборудованию, Страница: 65 / 100

CHAPTER 6
Contacting Customer Support and
Returning the Chassis or Components
• Returning the SRX4200 Chassis or Components on page 65
Returning the SRX4200 Chassis or Components
• Contacting Customer Support on page 65
• Returning a SRX4200 Services Gateway or Component to Juniper Networks on page 66
•
Locating the Serial Number on the SRX4200 Services Gateway or
Component on page 66
• Packing a SRX4200 Services Gateway or Component for Shipping on page 67
Contacting Customer Support
Once you have located the serial numbers of the device or component, you can return
the device or component for repair or replacement. For this, you need to contact Juniper
Networks Technical Assistance Center (JTAC).
You can contact JTAC 24 hours a day, 7 days a week, using any of the following methods:
• On the Web: Using the Service Request Manager link at
https://support.juniper.net/support/
•
By telephone:
•
From the US and Canada: 1-888-314-JTAC
• From all other locations: 1-408-745-9500
NOTE: If contacting JTAC by telephone, enter your 12-digit service request
number followed by the pound (#) key if this is an existing case, or press
the star (*) key to be routed to the next available support engineer.
When requesting support from JTAC by telephone, be prepared to provide the following
information:
65 Copyright © 2019, Juniper Networks, Inc.