Appendix D
Contacting Customer Support and
Returning the SRX100 Services Gateway
Hardware
This appendix includes the following sections:
■
Return Procedure for the SRX100 Services Gateway on page 123
■
Locating the SRX100 Services Gateway Component Serial Number and Agency
Labels on page 124
■
Contacting Customer Support to Obtain a Return Materials
Authorization on page 125
Return Procedure for the SRX100 Services Gateway
To return an SRX100 Services Gateway or component to Juniper Networks for repair
or replacement:
1.
Determine the part number and serial number of the device or component. See
“Locating the SRX100 Services Gateway Component Serial Number and Agency
Labels” on page 124.
2.
Obtain a Return Materials Authorization (RMA) number from JTAC. See
“Contacting Customer Support” on page 126.
NOTE:
Do not return the device or any component to Juniper Networks unless you
have first obtained an RMA number. Juniper Networks reserves the right to refuse
shipments that do not have an RMA. Refused shipments are returned to the customer
via collect freight.
3.
For more information about return and repair policies, see the customer support
Web page at
http://www.juniper.net/support/guidelines.html
.
For product problems or technical support issues, open a support case using the Case
Manager link at
http://www.juniper.net/support/
or call 1-888-314-JTAC (within the United
States) or 1-408-745-9500 (outside the United States).
Return Procedure for the SRX100 Services Gateway
■
123
Содержание SRX100
Страница 6: ...vi ...
Страница 12: ...xii Table of Contents SRX100 Services Gateway Hardware Guide ...
Страница 18: ...xviii Requesting Technical Support SRX100 Services Gateway Hardware Guide ...
Страница 20: ...2 SRX100 Services Gateway Overview SRX100 Services Gateway Hardware Guide ...
Страница 32: ...14 SRX100 Services Gateway Power Supply SRX100 Services Gateway Hardware Guide ...
Страница 34: ...16 Setting Up the SRX100 Services Gateway SRX100 Services Gateway Hardware Guide ...
Страница 42: ...24 SRX100 Services Gateway Electrical and Power Requirements SRX100 Services Gateway Hardware Guide ...
Страница 46: ...28 Installation Overview for the SRX100 Services Gateway SRX100 Services Gateway Hardware Guide ...
Страница 52: ...34 Verifying Parts Received with the SRX100 Services Gateway SRX100 Services Gateway Hardware Guide ...
Страница 56: ...38 Preparing the SRX100 Services Gateway for Wall Mount Installation SRX100 Services Gateway Hardware Guide ...
Страница 72: ...54 SRX100 Services Gateway Autoinstallation Overview SRX100 Services Gateway Hardware Guide ...
Страница 96: ...78 Maintaining the SRX100 Services Gateway Hardware Components SRX100 Services Gateway Hardware Guide ...
Страница 106: ...88 Juniper Networks Technical Assistance Center SRX100 Services Gateway Hardware Guide ...
Страница 108: ...90 Appendixes SRX100 Services Gateway Hardware Guide ...
Страница 132: ...114 SRX100 Services Gateway Compliance Statements for Environmental Requirements SRX100 Services Gateway Hardware Guide ...
Страница 136: ...118 SRX100 Services Gateway Power Specifications and Requirements SRX100 Services Gateway Hardware Guide ...
Страница 140: ...122 RJ 45 Connector Pinouts for the SRX100 Services Gateway Console Port SRX100 Services Gateway Hardware Guide ...
Страница 147: ...Part 5 Index Index on page 131 Index 129 ...
Страница 148: ...130 Index SRX100 Services Gateway Hardware Guide ...
Страница 154: ...136 Index SRX100 Services Gateway Hardware Guide ...