Juniper Junos Space JA1500, Руководство по оборудованию

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CHAPTER 12
Returning the Appliance or Appliance
Components
• Returning a JA2500 Junos Space Appliance or Component for Repair or
Replacement on page 141
•
Locating the Serial Number on a JA2500 Junos Space Appliance or
Component on page 142
• Contacting Customer Support to Obtain Return Materials Authorization for Junos Space
Appliances on page 144
•
Packing a JA2500 Junos Space Appliance or Component for Shipping on page 145
Returning a JA2500 Junos Space Appliance or Component for Repair or Replacement
If you need to return a JA2500 appliance or hardware component (field-replaceable unit
[FRU]) to Juniper Networks for repair or replacement, do the following:
1.
Determine the serial number of the appliance or component. For instructions, see
“Locating the Serial Number on a JA2500 Junos Space Appliance or Component” on
page 142
.
2.
Obtain a Return Materials Authorization (RMA) number from JTAC as described in
“Contacting Customer Support to Obtain Return Materials Authorization for Junos
Space Appliances” on page 144
.
NOTE: Do not return any component to Juniper Networks unless you have
first obtained an RMA number. Juniper Networks reserves the right to
refuse shipments that do not have an RMA number. Refused shipments
are returned to the customer through collect freight.
3.
Pack the appliance or component for shipping as described in “Packing a JA2500
Junos Space Appliance or Component for Shipping” on page 145 .
For more information about return and repair policies, see the customer support page at
http://www.juniper.net/support/guidelines.html
.
141 Copyright © 2018, Juniper Networks, Inc.