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Features and Benefits
Table 1: Juniper Care Plus Services Features and Benefits
Note:
Juniper Care is the pre-requisite service product
Feature
Feature DeScriPtiON
BeNeFit
Service Manager
Single point of contact for all service-related activities.
Manages the delivery of all entitled services in Juniper
Care Plus.
Efficient resolution of service issues. Ensures that you are
represented within Juniper and that your organizational or IT
requirements are met.
Expert to Expert Access Provides access to a designated team of senior JTAC engineers
for all Priority 1 and Priority 2 issues on a 24x7 basis.
Fast resolution of mission critical hardware and software
incidents significantly accelerates the mean time to resolution
(MTTr) resulting in high network availability.
Junos Space Service
Insight
Service Insight is an intelligent application supported by Junos
Space which delivers proactive reports on Juniper Networks
Junos operating system devices. Proactive reports are
generated by Juniper and automatically sent to you.
Proactive reports include targeted proactive bug notification
and on demand End of life (EOl), End of Service (EOS), and
End of Engineering (EOE) reports.
Easily assess the risk to your network and proactively make
changes to avoid potential issues or minimize impacts when
issues do occur. Allows for careful and informed planning of
your network infrastructure evolutions.
Preempts exposure to known issues, not just by identifying and
resolving them, but by empowering organizations to anticipate
problems and take proactive measures to avoid them.
Consulting Credits
Consulting credits provide you with a fixed number of consulting
credits from Juniper Networks expert consultants. You may
choose from a menu of prescriptive services comprised of:
• Configuration Analysis and Change review
• Design Change review
• Feature rollout Plan review
• Network Change Plan review
• Implementation Support
• Product Issue Impact review
• Software upgrade recommendation and review
• Product Health Check
Matching your network’s capability to your organization’s
needs and goals results in network optimization, which means
achieving and accelerating time-to-value.
Consulting credits provide you with the expertise necessary to
plan your network evolution and ensure the success of network
upgrades, conversions, and migrations to Junos OS.
Training credits
Provides you with access to knowledge transfer activities such
as webcasts and a fixed number of Juniper training credits
(JTCs) that can be used to gain access to any private or
publicly available, open enrolment, instructor-led , instructor-
led online, and E-learning courses at Juniper Networks
Education Centers or any participating Juniper Networks
Authorized Education Center (JNAEC) worldwide.
Significantly reduces the learning curve and helps
organizations keep pace with rapidly changing technologies.
Build and scale technical networking expertise quickly to align
with organizational objectives or IT goals.
Focused Technical
Support
(optional for fee
service)
Focused Technical Support is an offering that many
customers choose to enhance their Juniper Care Plus service.
This offering provides you with access to a designated
team of senior Juniper engineers with extensive experience
and highly focused troubleshooting skills relevant to your
network profile and operational requirements. For additional
information, please visit:
www.juniper.net/us/en/local/pdf/
datasheets/1000250-en.pdf
Maximize MTTr for mission critical hardware and software
incidents within highly complex networks.
Figure 1: Juniper Technical Services overview
Juniper Care Plus
Juniper Care
• Juniper Care Plus delivers proactive and personalized services,
evolves with your business initiatives and provides the highest
network availability
• Juniper Care improves staff productivity and decreases
operational costs through award winning 24x7 support
and automation
