Juniper EX4500 Series, Руководство по оборудованию, Страница: 266 / 327

NOTE: For international or direct-dial options in countries without toll free numbers, see
https://support.juniper.net/support
If you are contacting JTAC by telephone, enter your 12-digit service request number followed by the
pound (#) key for an existing case, or press the star (*) key to be routed to the next available support
engineer.
The support representative validates your request and issues an RMA number for return of the component.
Packing an EX4500 Switch or Component for Shipping
If you are returning an EX4500 switch or component to Juniper Networks for repair or replacement, pack
the item as described in this topic.
Before you begin packing the switch or component, ensure you have:
•
Followed all the steps listed in “Contact Customer Support to Obtain Return Material Authorization” on
page 265 .
•
Retrieved the original shipping carton and packing materials. Contact your JTAC representative if you
do not have these materials, to learn about approved packing materials. See “Contact Customer Support
to Obtain Return Material Authorization” on page 265 .
•
Ensure you understand how to prevent ESD damage. See “Prevention of Electrostatic Discharge Damage”
on page 305 .
1.
Packing an EX4500 Switch for Shipping | 266
2.
Packing EX4500 Switch Components for Shipping | 268
Packing an EX4500 Switch for Shipping
If you need to transport the switch to another location or return the switch to Juniper Networks, you need
to pack the switch securely in its original packaging to prevent damage during transportation.
Before you pack the switch:
266