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Locating CTP Component Serial Numbers
Before contacting Juniper Networks to request a Return Materials Authorization (RMA), you must find
the serial number on the chassis or component.
Serial numbers are located on the modules. ID labels are usually applied near the ejector.
RELATED DOCUMENTATION
Contacting Customer Support | 140
Information You Might Need to Supply to JTAC | 141
Returning CTP Products for Repair or Replacement | 136
Information You Might Need to Supply to JTAC
When requesting technical support from JTAC by phone, be prepared to provide the following information:
•
Priority level
•
Indication of what activity was being performed on the device when the problem occurred
•
Problem detail and configuration data
When a new request for technical support is submitted, the JTAC engineer:
1. Opens a case and assigns a number.
2. Begins troubleshooting, diagnostics, and problem replication (if appropriate).
3. Provides you with periodic updates on problem status and escalates the problem as appropriate according
to escalation management guidelines.
4. Closes the case when you agree that the problem has been resolved.
RELATED DOCUMENTATION
Contacting Customer Support | 140
141
Содержание CTP2000 Series
Страница 1: ...CTP2000 Series Circuit to Packet Platforms Hardware Guide Published 2020 08 31 ...
Страница 8: ...1 PART Overview CTP2000 Series Platform Overview 2 CTP2000 Series Interface Modules 11 ...
Страница 112: ...Installing SFPs in a CTP2000 Module 102 105 ...
Страница 127: ...5 PART Configuration Accessing the CTP2000 Platform 121 ...
Страница 144: ...7 PART Troubleshooting Troubleshooting Power Failures 138 Contacting Customer Support 140 ...
Страница 149: ...Locating CTP Component Serial Numbers 141 Returning CTP Products for Repair or Replacement 136 142 ...