Jovision Home Sicherheits IP Kamera
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FAQ
Question: I can't playback my records.
Answer:
Check the MicroSD card is installed correctly and it is also detected by the
camera. If not, you should check the card or replace it with a Class 10 SD card.
Question: My app always crashes or freezes.
Answer:
Delete the app and reinstall it. If this does not solve the problem, you should
contact our service ([email protected]).
Question: Can I get the CloudSEE Int ‘l Pro app for my Windows Phone or
Blackberry?
Answer:
We offer the CloudSEE Int ‘l Pro for free only for iOS and Android.
Question: I'm constantly losing connection with my cameras.
Answer:
Use your router to specify a static IP address for your camera to avoid IP
conflicts on the local network.
Check the CloudSEE ID status on our homepage. Under Support page and CloudSEE
status query section.
Check Whether the problem also appears on another smartphone or provider.
Question: I can't control my camera, Why?
Answer:
Make sure your camera supports the PTZ function. This should be found in the
article description or in the datasheet of the product. If this function "PTZ" is not specified,
the camera cannot be controlled. The app itself has this feature supported to control
various camera with the PTZ function.
Question: I can't access my cameras through my web browser?
Answer:
You can access the web interface of your camera with all browsers. However,
only Internet Explorer will display the live stream or recordings. Therefore, we
recommend using Internet Explorer directly. Internet Explorer is also available under
Windows 10.
ATTENTION
, please do not confuse with EDGE!
Question: Can I receive the alerts by e-mail?
Answer:
This is possible and can be done via the client software, directly through the
camera settings. Please do not use your primary e-mail address, but create a separate e-
mail for this function.
CloudSEE Int’l Pro
IP-Kamera
