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JOHNSON CONTROLS CONFIDENTIAL AND PROPRIETARY

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8. From the web interface Click NETWORK > ADVANCED

 

tab.




The ADVANCED Home page displays. 

9. Check that an IP address is shown for the WAN Internet IPv4 section. 
10. If 0.0.0.0 is shown, your IQ WIFI did not obtain an IP address from your Internet service provider (ISP) or from the 

customers existing network. 

If your IQ WIFI cannot obtain an IP address from the WAN, you can force your cable or DSL modem to recognize your new 
IQ WIFI by restarting your network. For more information, see Sequence to restart your network on page 41. 
If your IQ WIFI is still unable to obtain an IP address from the ISP, the problem might be one of the following: 

•

Your Internet service provider (ISP) might require a login program. Ask your ISP whether they require PPP over 
Ethernet (PPPoE) or some other type of login.

•

If your ISP requires a login, the login name and password might be set incorrectly. 

HOW TO TROUBLESHOOT NETWORK CONNECTIVITY ISSUES

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Содержание IQ WIFI

Страница 1: ...Dependable Wi Fi coverage for home or business Johnson Controls IQ Wi Fi Version 1 0 0 IQ WIFI INSTALLATION MANUAL ...

Страница 2: ...ents 20 Viewing connected devices MANAGING IQ WIFI FROM WEB INTERFACE 22 Connecting additional agents from web 23 Software updates from web 24 Renaming default network name SSID 25 Creating a guest network from web 26 Renaming controller or agents from web 27 Viewing connected devices from web 28 WAN settings 29 Connection type 30 LAN settings 31 DHCP server 32 DHCP reservation 33 How to change ad...

Страница 3: ...IQ WIFI OVERVIEW ...

Страница 4: ...e the IQ WiFi Note that the information presented is not comprehensive but is specifically dedicated to those menus features and systems accessible solely to those with the proper installation code The information contained is confidential and proprietary and is solely owned by Johnson Controls Any reproduction modification or distribution without permission is strictly prohibited IQ WiFi Power Su...

Страница 5: ... Factory Default WAN Wide Area Network Internet in BACK LAN Local Area Network Network out DC IN Power Supply FRONT Error Internet connected Broadcasting wirelessly Power on WPS Once this button has been pushed you have 2 minutes to push the WPS button on a corresponding Wi Fi device to connect it to the network SIDE LED Status Lights ...

Страница 6: ...on the bottom of IQ WiFi shows the device s MAC address and serial number The packaging also includes a QR code that can be scanned by a smartphone camera for easy setup IQ WIFI OVERVIEW LABELS Label on the bottom of each unit QR code included in the box EXAMPLE EXAMPLE ...

Страница 7: ...r ALL Wi Fi devices on the network Offering support for the entire network Great for Keeping the security and smart home devices private hidden from the rest of the Wi Fi connected devices on the network Making online remote support easier as only known authorized devices should be connected Ensuring better connectivity for dealer supported devices JOHNSON CONTROLS CONFIDENTIAL AND PROPRIETARY PAG...

Страница 8: ...rease the speed coming from the customer s ISP Internet Service Provider but can ensure the customer is getting the best coverage throughout their location Please note that not all buildings are the same and building materials wireless interface and other factors can limit Wi Fi range EVALUATING NETWORK COVERAGE 1 unit covers up to 1 500 sq ft Add up to 8 units Controller Agent 2 Agent 1 ...

Страница 9: ...INSTALLING THE IQ WIFI ...

Страница 10: ...nnect the provided ethernet cable into the WAN port 4 Plug in your power supply to the wall outlet System may take up to 3 minutes to power up MODEM 3 Please note If you are installing IQ WiFi to run in parallel to the customer s primary network plug the ethernet cable into an available port on the customer s existing router JOHNSON CONTROLS CONFIDENTIAL AND PROPRIETARY PAGE OF 10 45 1 2 ...

Страница 11: ...ess printed on the label located on the bottom of the IQ WIFI Default password is the serial number printed on the bottom label of the IQ WIFI Using WPS mode IQ WIFI will auto connect to 2 4 or 5 GHz based on optimized signal per environment 9 8 7 Press the physical WPS button on IQ WIFI 6 Touch WPS Push Button Once the IQ WIFI has powered up completely the power LED will stop flashing Activate WP...

Страница 12: ...MANAGING IQ WIFI FROM IQ PANEL ...

Страница 13: ...est performance Choose your location to maximize your mesh WI FI network Ensure desired location has an available power outlet Once the agent has powered up completely the power LED will stop flashing Activate WPS on the controller then activate WPS on the agent 1 3 JOHNSON CONTROLS CONFIDENTIAL AND PROPRIETARY PAGE OF 13 45 You may choose to improve the WIFI network by adding additional agents to...

Страница 14: ...n to verify the version of firmware on each added agent Touch the CHECK FOR UPDATE icon to update the entire IQ WIFI mesh Note If adding an additional agent to a preexisting IQ WIFI to improve wireless performance validate that the firmware on the IQ WIFI mesh is the same and if it is not update Current agent firmware 1 2 3 Open settings tray touch settings advanced settings type valid code touch ...

Страница 15: ... Panel using WPS mode or manually Touch the down arrows to make edits to the Network Names SSIDs Open settings tray touch settings advanced settings type valid code touch installation devices WI FI devices IQ WI FI 1 2 3 Enter in a unique Network Name SSID of your choice Enter a password that you can remember This information will be needed to connect to the IQ WIF from any other wireless device A...

Страница 16: ...advanced settings type valid code touch installation devices WI FI devices IQ WI FI Scroll down to the Enable Guest Network Touch the down arrows to make edits to the 2 4 5GHz Guest Network Name SSID 1 2 3 4 Enter a unique Network Name SSID By default the Guest Network is disabled by default To enable follow these steps ...

Страница 17: ...ONTROLS CONFIDENTIAL AND PROPRIETARY PAGE OF 17 45 Open settings tray touch settings advanced settings type valid code touch installation devices WI FI devices IQ WI FI Touch the INTERNET icon Touch the TEST MY SPEED button 1 2 3 ...

Страница 18: ...POINTS icon Touch the REBOOT ALL button 1 2 If you are having problems or speed is slower than expected reboot your IQ WIFI Mesh 3 IQ WiFi will not increase the speed coming from the customer s ISP Internet Service Provider but can ensure the customer is getting the best coverage throughout their location Please note that not all buildings are the same and building materials wireless interface and...

Страница 19: ...o rename When renaming a controller or agent please note that the unique name entered can t have any spaces Touch the down arrow 2 3 Open settings tray touch settings advanced settings type valid code touch installation devices WI FI devices IQ WI FI IQ WI FI 1 Touch either the IQ WI FI or WIFI POINTS icon 3 Type in a unique controller or agent name 4 ...

Страница 20: ...45 Open settings tray touch settings advanced settings type valid code touch installation devices WI FI devices IQ WI FI Touch the DEVICES icon 1 2 3 Note When viewing connected devices you can manage internet connectivity by unchecking not internet the checkbox of a connected device ...

Страница 21: ...MANAGING IQ WIFI FROM WEB INTERFACE ...

Страница 22: ... to 192 168 105 1 Login with default user name and password Username admin Password XXXXDBC0000XX 1 2 Navigate to NETWORK tab and select WIFI MESH 3 4 5 Within 2 minutes press the WPS button on an additional IQ WIFI After all the physical connections are made see steps 1 4 on page 10 the back haul mesh activation can be enabled through the web interface without accessing the IQ Panel settings ...

Страница 23: ...MWARE UPGRADE BACKUP SETTINGS 3 4 Press Upgrade icon once the updated file has been selected A software update can be done manually after downloading an updated version of firmware from the dealer site Touch the Choose File icon find the downloaded file located on your computer 5 Note Once a software update has been kicked off could take as long as 20 minutes plus the time to reboot LEDs on the IQ...

Страница 24: ...ETWORK NAME SSID FROM WEB From Chrome go to 192 168 105 1 Login with default user name and password Username admin Password XXXXDBC0000XX 1 2 Navigate to NETWORK tab and select WIFI MESH 3 4 5 Enter a unique Network Name SSID and password Note Once you have touched the save and apply to the Network Name SSID you will need to reconnect to the new unique Network Name SSID with the updated password ...

Страница 25: ...nable Guest Network 2 4GHz or 5GHz CREATING A GUEST NETWORK FROM WEB From Chrome go to 192 168 105 1 Login with default user name and password Username admin Password XXXXDBC0000XX 1 2 Navigate to NETWORK tab and select WIFI MESH 3 4 5 Touch the Edit icon and create a unique Network Name SSID and password ...

Страница 26: ... 192 168 105 1 Login with default user name and password Username admin Password XXXXDBC0000XX 1 2 3 Scroll down on the home page to locate the WiFi Mesh Device section and in the Name view enter a unique controller or agent names 4 Touch the Save and Apply Note Controller and agent unique names can t support spaces ...

Страница 27: ...NECTED DEVICES FROM WEB From Chrome go to 192 168 105 1 Login with default user name and password Username admin Password XXXXDBC0000XX 1 2 Navigate to NETWORK tab and select ADVANCED 3 4 5 Scroll down to Connected Devices to view Hostname IPv4 Address Leasetime remaining Interface RSSI Uplink node and SSID ...

Страница 28: ... to WAN Wide Area Network WAN SETTINGS From Chrome go to 192 168 105 1 Login with default user name and password Username admin Password XXXXDBC0000XX 1 2 Navigate to NETWORK tab and select ADVANCED 3 4 5 Scroll down and click on Connection Type to select the proper ISP ...

Страница 29: ...c based on credentialed access i e username and password provided from an ISP Static IP means that regardless of the connection method request the same Network Interface Card PC will be issued one pre defined IP that will never change DHCP is a way for a network to allocate unique IP addresses to the devices i e computers and smartphones etc within it so that traffic can be delivered back n forth ...

Страница 30: ... to LAN Local Area Network LAN SETTINGS From Chrome go to 192 168 105 1 Login with default user name and password Username admin Password XXXXDBC0000XX 1 2 Navigate to NETWORK tab and select ADVANCED 3 4 5 Scroll down to IPv4 address to change the gateway router address ...

Страница 31: ...o to 192 168 105 1 Login with default user name and password Username admin Password XXXXDBC0000XX 1 2 Navigate to NETWORK tab and select ADVANCED 3 4 5 Scroll down to DHCP Server to change the DHCP settings Note DHCP server default settings support up to 150 addresses beginning at 192 168 105 100 through 192 168 105 250 ...

Страница 32: ...gate to NETWORK tab STATIC LEASES 3 4 5 Note DHCP Servers support something called a DHCP Reservation which essentially allows you to provide a pre set IP address to a specific client based on it s physical MAC address This means that the device will always get the same IP address and it will never change Use the dropdown to select the MAC Address of the connected device 6 Use the dropdown to sele...

Страница 33: ...E ADMIN PASSWORD From Chrome go to 192 168 105 1 Login with default user name and password Username admin Password XXXXDBC0000XX 1 2 Navigate to SYSTEM tab and touch CHANGE PASSWORD 3 4 Note Default username is admin and default password is the serial number printed on the bottom of IQ WIFI Touch the Save Apply icon 5 ...

Страница 34: ...CONNECTING TO THE NETWORK ...

Страница 35: ...me SSID WPS mode is also supported for wireless connection Default User Name admin Default Password The S N number printed not he bottom of the IQ WiFi is the default password Note Passwords are case sensitive Wired Connection Connect your laptop to the IQ WiFi via the LAN port on the back of the controller or agent LAN port Open up a web browser chrome recommended and type in the following 192 16...

Страница 36: ...TROUBLESHOOTING ...

Страница 37: ...PROPRIETARY PAGE OF 37 45 SEQUENCE TO RESTART YOUR NETWORK REBOOTING SEQUENCE 1 Unplug modem power up modem 2 Unplug IQ WIFI power up IQ WIFI 3 If applicable Unplug network switch power up network switch 4 Unplug agents power up agents ...

Страница 38: ...the agent power LED to light solid GREEN 4 Press the WPS button on the controller and then within two minutes press the WPS button on the agent 5 Wait for the agent internet LED to light solid GREEN The agent WiFi LED will slowly blink GREEN when communicating 6 Move the agent to a new location and connect the agent to a power source 7 At the new location check the agent power LED and make sure it...

Страница 39: ...network If you do not want to use a WiFi connection you can connect your computer to the IQ WIFI with an Ethernet cable If you changed the admin password and you forgot what it is reset the IQ WIFI back to factory default settings YOU CAN T LOGIN INTO THE IQ WIFI Reset Button Short press restart Press hold 15 sec Factory Default ...

Страница 40: ... connection is working 3 Launch a web browser from a computer or WiFi device that is connected to the network 4 Enter the DEFAULT GATEWAY ADDRESS 192 168 105 1 A login window opens 5 Enter the IQ WIFI admin username and password The user name is admin 6 The default password is the S N printed on the bottom label of the Controller The user name and password are case sensitive 7 The Home Screen is d...

Страница 41: ...an IP address from the WAN you can force your cable or DSL modem to recognize your new IQ WIFI by restarting your network For more information see Sequence to restart your network on page 41 If your IQ WIFI is still unable to obtain an IP address from the ISP the problem might be one of the following Your Internet service provider ISP might require a login program Ask your ISP whether they require...

Страница 42: ...SPECIFICATIONS ...

Страница 43: ...ide 1 Reset button on the back Antenna 4 Wi Fi internal antennas Power Adapter Input 100 240VAC 50 60Hz 0 3A Max Output 12 VDC 1A Compliance FCC Dimensions H x W x D 150mm x 89mm x 57 2mm Weight 172g Operating Temperature 0 C 40 C 32 F 104 F Operating Humidity 10 90 RH non condensing Storage Temperature 20 C 60 C 4 F 140 F Storage Humidity 5 95 RH non condensing JOHNSON CONTROLS CONFIDENTIAL AND P...

Страница 44: ...EE 802 11 a n ac 5GHz DHCP Server Client Protocols IPv4 and IPv6 Guest Network 2 4GHz 5GHz WiFi EasyMesh Standard Supported Ethernet On Boarding Supported Topology Dump Supported OTA Supported Application OpenWRT Web GUI Configuration JOHNSON CONTROLS CONFIDENTIAL AND PROPRIETARY PAGE OF 44 45 SPECIFICATIONS ...

Страница 45: ...2 IM 8 20 Revision Date 12 16 2020 Software version 2 5 0 Conforms to UL Std S985 1023 1610 Certified to ULC Sub C1023 ULC Std S545 Johnson Controls Inc proprietary Reproduction without permission is not permitted ...

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