Cooker hood user guide
15
Guarantee and service
Guarantee
Your cooker hood comes with a three year guarantee against
mechanical breakdown through normal use. The guarantee
does not cover you against faults caused by accidental damage
or misuse. Your original receipt acts as your guarantee so
please make sure you retain it throughout the guarantee
period. For further details visit johnlewis.com/customer-
services.
Service
This product should only be repaired or serviced by an
authorised service engineer and only genuine approved spare
parts should be used.
If a fault occurs which you cannot resolve through following the
advice and information contained within this User Guide, the
next step is to contact us on 0330 100 3637. You will be given
details for your local service engineer.
When you contact your local service engineer you will need to
give the following details:
• Your name, address and post code
• Your telephone number
• Clear and concise details of fault
• The purchase date as found on your receipt
• The model and serial number of the cooker hood. So that
you always have these numbers at hand, we recommend
you make a note of them here:
Mod : .......................................
S.N : .......................................
Note:
If you call out an engineer to a fault or to repair a fault
caused by incorrect use or installation, a charge will be made
even if the cooker hood is under guarantee.