6
Return Instructions
If your speaker malfunctions during the warranty period of one calendar year (90
days for battery), contact our customer service department sales@cowboyworldcorp.
com to obtain troubleshooting information. If troubleshooting assistance fails to
remedy the problem, you will receive a return authorization # and instructions for
sending your unit to our Service Center. Your return authorization number must be
clearly visible and placed on the outside of box when the unit is returned.
Enclose a copy of your original proof of purchase showing the original purchase date,
along with detailed information describing the exact nature of your problem. Be sure
to include your complete name, address, email address, daytime and evening contact
numbers. In addition, please send a check or money order made payable to
“Cowboy World Corp” for return freight amount (given to you by our service agents).
All of the above must be included with your return, or your package will not be eligi-
ble for service under our warranty.
The customer is responsible for packing the speaker in it’s original carton or equiva-
lent, and for insuring, and shipping the unit to our service center. Please make sure to
pack all accessories included with your speaker so that we can properly identify any
issues. All freight cost to return the unit to Cowboy World Corp., are the responsi-
bility of the customer. If your speaker is under warranty, then Cowboy World Corp.
will at its sole discretion, exchange or repair the speaker without charge for parts and
labor. The customer is responsible for return freight and should include a check or
money order payable to “Cowboy World Corp” with your return for the return freight
amount. Any shipments received without a Return Authorization number will be
refused. For more details please contact our customer service department.
Send product:
Cowboy World Corp
28 W 27th St, New York, NY 10001
Tech Support
