11
Following are some common problems and common solu ons.
Problem:
The light will not turn on.
Solu ons:
Check to ensure the power cord is connected to a power outlet.
Check to ensure that the connected outlet has available power.
Problem:
The light will not execute DMX instruc ons.
Solu ons:
Check to ensure that the light is connected to the controller via a DMX cable.
Check to ensure that the DMX chain is properly terminated.
Check to ensure that the DMX cable is good; swap out a known good cable to test.
Check to ensure the light is in DMX mode (001 ~ 512).
Check to ensure the DMX controller is opera ng properly.
If you experience other problems with this light and cannot solve themon your own, please contact JMAZ
Ligh ng Technical Support for assistance.
Troubleshoo ng
JMAZ Ligh ng is pleased to provide free, live, online technical support toassist you with any ques ons
you may have about installa on, setup,troubleshoo ng, or product recommenda ons. If you ever need
assistance with your new product, please come online to talk to one of our friendly and knowledgeable
Tech Support Associates. Technical support is available through our website www.jmazligh ng.com. You
can also get assistance through email by sending a message to support@jmazligh ng.com
Technical Support
The JMAZ Ligh ng Customer Service department is dedicated to ensuring that your ordering, purchasing,
and delivery experience is second to none. If you have any problem with your order, please give us an
opportunity to make it right. You can contact JMAZ ligh ng Customer Service representa ve via email
support@jmazligh ng.com
or call us at
(626) 380-0883.
Customer Service
