JLCooper Electronics Limited Factory Warranty
JLCooper Electronics (“JLCooper”) warrants this product to be free of defects in
materials or workmanship for a period of 12 months from the date of purchase.
This warranty is non-transferable and the benefits apply to the original owner. Proof
of purchase in the form of an itemized sales receipt is required for warranty coverage.
To receive service under this warranty, customers in the United States should
contact the JLCooper factory at (310) 322-9990 and talk to a service technician.
If necessary, a Return Authorization number may be issued.
For our customers outside the United States, it is recommended that you first contact
your Dealer or Distributor, since they may offer their own service or support policy.
If local support is not obtainable, please send a FAX to JLCooper’s Service Department
at (310) 335-0110, with a detailed description of the service required.
Upon issuance of return authorization, the product should be properly packed and
shipped to Service Department, JLCooper Electronics, 142 Arena St., El Segundo, CA
90245.
Please include the following: copy of the sales receipt, your name and address (no
P.O. Boxes, please), a brief description of the problem, and any other related items
discussed with the service department and considered necessary to evaluate the
product or effect a repair. The return authorization number must be clearly written
on the outside of the package.
JLCooper will, without charge for parts or labor, either repair or replace the
defective part(s). Shipping costs are not covered by this warranty.
JLCooper’s normal repair turn around time at the factory is approximately 15
business days, from receipt of product to shipping. Your actual turn around time will
include return shipping.
Actual turn around time will vary depending upon many factors including the
repeatability of the customer’s reported complaint, the availability of parts required
for repair, the availability of related products needed to evaluate the product if
necessary.
Priority services are available. These should be discussed with the service technician
at the time the return authorization is issued.
This warranty provides only the benefits specified and does not cover defects or
repairs needed as result of acts beyond the control of JLCooper including but not
limited to: abuse, damage by accident/negligence, modification, alteration, improper
use, unauthorized servicing, tampering, or failure to operate in accordance with the
procedures outlined in the owner’s manual; nor for acts of God such as flooding,
lightning, tornadoes, etc.
THE DURATION OF ANY OTHER WARRANTIES, WHETHER IMPLIED OR EXPRESS,
INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTY OF
MERCHANTABILITY, IS LIMITED TO THE DURATION OF THE EXPRESS
WARRANTY HEREIN. JLCOOPER HEREBY EXCLUDES INCIDENTAL AND
CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO: LOSS OF TIME,
INCONVENIENCE, DELAY IN PERFORMANCE OF THIS WARRANTY, THE LOSS OF
USE OF THE PRODUCT OR COMMERCIAL LOSS, AND FOR BREACH OF ANY
EXPRESS OR IMPLIED WARRANTY OF MERCHANTABILITY, APPLICABLE TO THIS
PRODUCT. JLCOOPER SHALL NOT BE LIABLE FOR DAMAGES OR LOSS
RESULTING FROM THE NEGLIGENT OR INTENTIONAL ACTS OF THE SHIPPER
OR HIS CONTRACT AFFILIATES. THE CUSTOMER SHOULD CONTACT THE
SHIPPER FOR PROPER CLAIMS PROCEDURES IN THE EVENT OF DAMAGE OR
LOSS RESULTING FROM SHIPMENT.
