23
JLCooper Electronics Limited Warranty
JLCooper Electronics ("JLCooper") warrants this product to be free of defects in materials or
workmanship for a period of 12 months from the date of
purchase. This warranty is non
-
transferable
and the benefits apply only to the original owner. Proof of purchase in the form of an itemized sales
receipt is required for warranty coverage.
To receive service under warranty, it is recommended that
customer
s first submit a support request at
:
http://jlcooper.com/_php/support_request.php
Customers can also email JLCooper factory service ([email protected]) or call 310
-
322
-
9990 to
obtain service instructions. Details, including specific model, serial numb
er, date and place of
purchase and a complete description of the problem will be required. If it is determined that the
product needs to be returned to the factory for service, a Return Form will need to be completed and
an RMA number will be issued. Pleas
e do not return products without first receiving an RMA
number.
Upon issuance of return authorization, the product should be packed in the original shipping
materials and shipped prepaid and insured to: Service Department, JLCooper Electronics, 142 Arena
Street, El Segundo, CA 90245. Please include the following: copy of the sales receipt, your name
and address (no P.O. Boxes, please), a brief description of the problem, and any other related items
discussed with the service department and considered neces
sary to evaluate the product or effect a
repair. The return authorization number must be clearly written on the outside of the package.
JLCooper will at its option, without charge for parts or labor, either repair or replace the defective
part(s) or unit
. Carriage, insurance, customs duties, impounds, tariffs, taxes, surcharges, brokerage
fees and other shipping costs are not covered by this warranty.
JLCooper's normal repair turn around
time at the factory is approximately 7 business days from receipt o
f product to return shipping. Your
actual turn around time will also include return transit time.
Actual turn around time will vary depending upon many factors including the repeatability of the
reported complaint, the availability of parts required for
repair, the availability of related products
needed to evaluate the product, etc. Priority services are available at additional cost. These should be
discussed with the service technician at the time the return authorization is issued.
This warranty prov
ides only the benefits specified and does not cover defects or repairs needed as
result of acts beyond the control of JLCooper including but not limited to; abuse, failure to operate in
accordance with the procedures outlined in this owner's manual; nor do
es it cover damage from
accident, negligence, using incorrect power supply, modification, alteration, improper use,
unauthorized servicing, tampering, ingress of foreign matter; nor for damage from natural or man
-
made events such as, but not limited to flo
oding, lightning, electrostatic discharge, tornadoes,
earthquake, fire, etc.
THE DURATION OF ANY OTHER WARRANTIES, WHETHER IMPLIED OR EXPRESS,
INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTY OF MERCHANTABILITY,
IS LIMITED TO THE DURATION OF THE EXPRESS
WARRANTY HEREIN. JLCOOPER
HEREBY EXCLUDES INCIDENTAL AND CONSEQUENTIAL DAMAGES, INCLUDING BUT
NOT LIMITED TO: LOSS OF TIME, INCONVENIENCE, DELAY IN PERFORMANCE OF THIS
WARRANTY, THE LOSS OF USE OF THE PRODUCT OR COMMERCIAL LOSS, AND FOR
BREACH OF ANY EXPRE
SS OR IMPLIED WARRANTY OF MERCHANTABILITY
APPLICABLE TO THIS PRODUCT. JLCOOPER SHALL NOT BE LIABLE FOR DAMAGES OR
LOSS RESULTING FROM THE NEGLIGENT OR INTENTIONAL ACTS OF THE SHIPPER OR
HIS CONTRACT AFFILIATES. THE CUSTOMER SHOULD CONTACT THE SHIPPER FOR
P
ROPER CLAIMS PROCEDURES IN THE EVENT OF DAMAGE OR LOSS RESULTING
FROM SHIPMENT. THIS WARRANTY SHALL BE GOVERNED BY THE LAWS OF THE
STATE OF CALIFORNIA.