3 Paper feeding or printing job cannot be stopped until 200mm paper
is delivered with the failure of paper positioning.
If no paper gap is detected after 200 mm paper is delivered, there are three
possibilities as follows:
Please confirm the correct type of label is chosen in the App. The printer
supports
“Crack label” “Black mark label” and “Continuous label”.
2)When the cracking noise arises, the printer paper is used up. Please refill.
1)
If neither of the above situations above happens, open the cover and
close it before restarting. If the problem persists, the printer is malfunctioning.
A
‘
Lack of paper
’
error prompts.
(1)
Check if the printer paper has been used up.
(2)
If not, make sure if the cover is properly locked. (Loose cover may result either
shifted printouts or failed paper detection.)
5 Unexpected stop while printing
In order to ensure the reliability of the printer, multiple protection orders are
designed. The printer will stop working because of
‘
Lack of paper
’
,
‘
Cover
open
’
,
‘
Wrong data
’
,
‘
High temperature
’
or
‘
Low battery
’
. Please
analyze the problems according to the tips on the APP.
6 Printer freezing
If the printer freezes and it does not respond or cannot be shut down,
please prod the reset hole with a thin stripe-shaped item (eg.clip) to
shut down the printer. The printer usually can work after rebooting.
