Common
problems
Causes
Solutions
Bad reception
Radio waves cannot communicate
with device when it is used in a bad
signal area, like basement or space
besides tall building.
Move to a place with good signal.
Cannot talk in Call-intensive period.
Avoid call-intensive period
Phone cannot
switch on
No power
Change a new battery
Calls cannot get
through
Have not setup the family number
for that key.
Setup specific number for each key.
Device cannot
connect to the
network
SIM card installed incorrectly
Check the SIM card
The sheet mental of SIM card is
dusty
Wipe with a clean wiper.
Invalid SIM card
Contact your internet service provider
Out of GSM service area
Move back to the GSM service
covered area.
Weak signal
Try again in a strong signal area
Device cannot
be charged
Voltage is out of charging range of
charger.
Change to the proper voltage
Use non-standard charger
Use charger that come with the
package
Poor contact
Check if the plug is in.
Cannot check
location
information
SIM card does not support GPRS
functions
Please contact SIM card sell service to
activate GPRS functions
Reply “not receiving data, please
try again” all the time
Please contact with your distributors
or selling services
Cannot check with none preset
family numbers
Please set your phone number as
family number
