9
3 Return Authorization Number
•
To
obtain
warranty
service,
the
buyer
(or
his
authorized
dealer)
must
call
Jet
City
Amplification
or
Authorized
Jet
City
Amplification
Distributor
(current
list
and
contact
information
can
be
found
at
(
www.jetcityamplification.com
) during normal business hours
before returning the product.
•
All inquiries must be accompanied by a description of the problem.
Jet
City
Amplification
will
then
issue
a
Return
Authorization
Number
(RA
Number).
•
Once the RA Number has been obtained, the product must be
returned in its original shipping carton. The return Authorization
Number must be printed clearly on the shipping label on the outside
of the box, and included with the returned product. Both the product
in its original package and the Return Authorization Number must be
shipped
to
the
address
indicated
by
Jet
City
Amplification
at
the
time
the
call
is
made.
•
Shipments without prepaid freight will not be accepted.
4 Warranty Regulation / Exclusions
•
Warranty services will not be furnished if the product is not
returned with the original sales receipt.
•
Tubes and loudspeaker drivers are considered maintenance items
and are excluded from all warranty claims.
•
If the product needs to be modified or adapted in order to
comply with technical or safety standards on a national or local
level,
in
any
country
which
is
not
the
country
for
which
the
product
was
not
originally
developed
and
manufactured,
this
modification/adaptation shall not be considered a defect in
materials or workmanship. This warranty does not cover any such
modification/adaptation, irrespective of whether it was executed
properly or not. Under the terms of this warranty Jet City
Amplification shall not be held responsible for any cost resulting
from
such
a
modification/adaptation.
10
Warranty Regulation / Exclusions (Continued)
•
Free inspections and maintenance/ repair work are expressly
excluded from this warranty, in particular, if caused by improper
handling of the product by the user. This applies to defects
caused by normal wear and tear of items such as knobs, tolex
®
and similar parts.
•
Damages caused by the following conditions are not covered by
warranty:
•
Improper
handling,
neglect
or
failure
to
operate
the
unit
in
compliance
with
the
instructions
given
in
the
Jet
City
Amplification user manual.
•
Connection or operation of the unit in any way that does not
comply with the technical or safety regulations applicable in the
country where the product is used.
•
Damages/defects caused by force majeure or any other condition
that is beyond the control of Jet City Amplification
•
Any repair or opening of the unit by unauthorized personnel (user
included) will void the warranty.
•
In an inspection of the product by Jet City Amplification shows
that the defect in question is not covered by warranty, the
inspection costs are payable by the customer.
•
Products, which do not meet the terms of the warranty, shall be
repaired
exclusively
at
the
buyer’s
expense.
Jet
City
Amplification
will
inform
the
buyer
of
any
such
circumstance.
If
the
buyer
fails
to submit a written repair order within six (6) weeks, Jet City
Amplification shall return the unit to the customer C.O.D with an
invoice that will include charges for the inspection and a separate
additional charge for freight and packing costs. Such costs will
also be billed separately when a customer has sent in a unit for
repair with a written repair order form.
