- Portable Power Station -
14
User Manual / V1.0
Clenergy warrants to the original purchaser (“Purchaser”) of product(s) that the Product shall be free
from defects in material and workmanship for a period of twelve (12) months from the date of
purchase.
Clenergy will replace or repair the product during the warranty period and
subject to the following conditions:
The product does not perform in accordance with its design specifications.
The product fails during the warranty period as long as it is used correctly as per the user manual.
During the warranty period, Clenergy will replace the faulty product if this is considered to be the
most appropriate course of action.
Any and all costs for repair or replacement outside the warranty period are the responsibility of the
Customer.
Clenergy holds stock in Australia expressly for the purpose of warranty repairs or replacements.
If there are any questions or concerns regarding the conditions of this warranty, please write or
email us at the address below.
The warranty does not apply if:
The warranty period is expired.
Damage is caused by incorrect use including dropping or placement in water or exposure to
excessive precipitation.
The product has been altered or damaged.
The product has been repaired or altered by non-accredited or unauthorised person.
Found to have unauthorised modifications.
If the product is suspected of having a defect that needs to be attended to, you should follow the
process to make a claim as laid out below, if you are out of warranty, please contact Clenergy directly
for assistance the contact details are the same regardless:
From the paperwork that was originally provided by your retailer, you will be able to determine if you
are still covered by warranty and who to contact in case of a defect to the product.
Once you have identified who supplied the product you should contact them directly and they will
arrange for an inspection of the unit and whether the product should be returned to Clenergy for an
assessment.
How to make a warranty claim