SECTION 7 – Service and Support
7.1 SERVICE
Our dedicated service staff are on hand to help in the unlikely event that your
Jenway equipment develops a fault. Please contact them by one of the following
means with a clear description of the problem:
E-mail: [email protected]
Tel: +44 (0) 1785 810475
On occasion it may be necessary for your equipment to be sent back to our
Service Department for repair. In this case please contact the Service Department
for a reference number which you should include with your faulty equipment.
Please also ensure you include a clear description of the fault and a completed
copy of our Decontamination Certificate. Please clearly mark the package for the
attention of the Service Department and post to the following address:
Cole-Parmer Ltd.
Beacon Road,
Stone,
Staffordshire,
ST15 0SA,
United Kingdom
All replacement parts are guaranteed for 6 months and where ever possible,
returned equipment is turned around in 5 working days.
7.2 TECHNICAL SUPPORT
Jenway have a dedicated Technical Support team made up of experienced
scientists who are on hand to help with any applications advice and questions you
may have about our products and how to use them. If you require any technical
or application assistance please contact the team at:
E-mail: [email protected] Phone: +44 (0)1785 810433
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