JEFMAGDAUT35-230
•
JEFMAGDAUT35-110
AUTOMATIC MAGNETIC CORE DRILL
www.jeffersontools.com
13
Claiming Warranty Coverage
T
he end user must contact Jefferson Professional Tools & Equipment (Tel: +44 (0) 1244 646 048) or their nearest authorised Jefferson
dealer where final determination of the warranty coverage can be ascertained.
Step 1 - Reporting the Defect
Online Method:
•
Visit our website www.jeffersontools.com/warranty and complete the Warranty Returns form. You can complete the form online and
submit it to us directly or download the form to print out and return by post.
Telephone Method:
Contact your Jefferson dealer or sales representative with the following information:
•
Model number
•
Serial number (usually located on the specification plate)
•
Date of purchase
A Warranty Returns form will be sent to you for completion and return by post or fax, together with details of your nearest authorised
Jefferson repair centre. On receipt of this form Jefferson will arrange to collect the equipment from you at the earliest convenience.
Step 2 - Returning the Equipment
It is the customer's responsibility to ensure that the equipment is appropriately and securely packaged for collection,
together with
a copy of the original proof of purchase
. Please note that Jefferson cannot assume any responsibility for any damage incurred to
equipment during
transit. Any claims against a third party courier will be dealt with under the terms & conditions of their road haulage association directives.
Please note: Jefferson will be unable to collect or process any warranty requests without a copy of the original proof of
purchase.
Step 3 - Assessment and Repair
On receipt, the equipment will be assessed by an authorised Jefferson engineer and it will be determined if the equipment is defective and
in need of repair and any repairs needed are covered by the warranty policy. In order to qualify for warranty cover all equipment presented
must have been used, serviced and maintained as instructed in the user manual.
Where repair is not covered by the warranty a quotation for repair, labour costs and return delivery will be sent to the customer (normally
within 7 working days).
Note: If the repair quotation is not accepted Jefferson Professional Tools & Equipment will invoice
1 hour labour time at £30 per hour
plus return carriage costs (plus VAT)
.
In cases where no fault can be found with the equipment, or, if incorrect operation of the equipment is identified as the cause of the
problem, a minimum of 1 hour labour at
£30 per hour plus carriage costs
will be required before the equipment will be despatched back
to the customer.
Any equipment repaired or replaced under warranty will normally be ready for shipment back to the customer within 7 working days upon
receipt of the equipment at an authorised Jefferson Repair centre (subject to part availability). Where parts are not immediately available
Jefferson will contact you with a revised date for completion of the repair.
General Warranty Enquiries
For any further information relating to Jefferson warranty cover please call
+44 (0) 1244 646 048
or send your enquiry via email to
Disclaimer:
The information in this document is to the best of our knowledge true and accurate, but all recommendations or suggestions are made
without guarantee. Since the conditions of use are beyond their control, Jefferson Tools® disclaim any liability for loss or damage
suffered from the use of this data or suggestions. Furthermore, no liability is accepted if use of any product in accordance with this data
or suggestions infringes any patent. Jefferson Tools® reserve the right to change product specifications and warranty statements without
further notification. All images are for illustration purposes only.
