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3. Warranty period
The warranty period is 2 years after the product purchase date. To make a claim under the
warranty, you must submit the receipt - clearly stating the purchase date - and proof of (proper)
annual maintenance. The product must be maintained on a regular basis. The annual maintenance
frequency depends on where the JEE-O shower is installed. The warranty period is not renewed or
extended on account of repairs or spare parts supplied during the warranty period.
4. Performances under the warranty
4.1. Within the aforementioned 2-year warranty period, we will deal with all manufacturing faults to
the product that can be attributed to an error for which the manufacturer is responsible (for restric-
tions, see under 4.5 and 4.6). The service department will inspect the product and use its expertise
to decide if the fault falls under the warranty.
4.2. The fault will be repaired to the extent that faulty parts are repaired or replaced with new parts,
at our discretion, in the course of which exchanged parts become our property.
4.3. During the warranty period referred to under 3, the parts, labour, transport and packaging costs
required for resolving the fault are not charged (on the condition that the product is
accessible to carry out repairs, at no extra cost). Call-out charges apply after the first year of
the warranty period has lapsed.
4.4. When a justified complaint cannot be resolved with the available means within a reasonable
period of time or if we are unable to carry out the repairs or they are unacceptably delayed, we are
prepared to supply a replacement product free of charge. We will decide what constitutes a suitable
replacement product on the basis of our expertise.
4.5. The following fall outside our performance under the warranty:
Damage or faults caused by intent or neglect. Damage caused by ignoring the applicable
assembly and maintenance instructions, as well as ignoring the written information about the scope
of application of our products. Breakdowns due to dirt or scale on the products and parts,
as well as outdoor use of the shower, resulting in frost damage.
4.6. A claim under the warranty lapses when work is carried out by unauthorised persons or
if foreign parts are used.
4.7. Disassembled, faulty parts/products must be returned to us with an accompanying letter,
carriage paid.
5. Claims
In the event of damage to objects or injury to persons which is suspected to have been
caused by one of our products, this must be reported to us in writing without delay, so that we can
contact our liability insurer. The product in question must be sent to us for assessment
purposes.
page 4 - Juy 2017
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