Getting Started – 11
and full serial number of the unit, the RMA number, and an itemized statement of claimed
defects must be included with the return material.
Ship return material in the original shipping container and packing material. If these are not
available, packaging guidelines are as follows:
1. Cover
the
front
panel
with
a strip of anti-static foam.
2. Wrap the unit in anti-static packaging. Use anti-static connector covers.
3. Pack the unit in a reliable shipping container.
4. Use enough shock-absorbing material (10 to 15 cm or 4 to 6 in on all sides) to cushion the
unit and prevent it from moving inside the container. Pink poly anti-static foam is the best
material.
5. Seal the shipping container securely.
6. Clearly mark FRAGILE on its surface.
7. Always provide the model and serial number of the unit and, if necessary, the RMA number
on any accompanying documentation.
8. Please contact the RMA department using the contact information at the beginning of this
document to obtain an RMA number and a shipping address.
Cleaning Connectors
Caution
•
Connecting damaged or dirty connectors to the unit can damage the
connectors on the unit.
•
Dirty
connectors can be damaged when exposed to high power.
•
Never force an optical connector. Some connectors have a ceramic ferrule
that can easily be broken.
The following items are required for cleaning:
•
Filtered compressed air or dusting gas (for example, Tech Spray Envi-Ro-Tech Duster
1671 gas, available from http://www.techspray.com/1671.htm)
•
Lint-free
pipe
cleaners
(for example, from 3M
2
) or lint-free swab
•
Lint-free towels (for example, 10 x 10 cm or 4 x 4 in HydroSorb III wipers, available from
http://www.focenter.com/acctech/hydrosobr_wipers.htm)
•
Optical grade isopropyl alcohol or optical grade 200° ethanol (do not use rubbing alcohol,
which contains 30% water)
2
3M is a trademark of 3M.
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