J D S L A B S . C O M
6
ATTENTION:
Incorrect power adapters can result in capacitor
explosion hazards and device damage. Only use the power
adapter included with your EL DAC:
Type: AC-to-AC Transformer
Output Voltage: 15-16 VAC
Current: Minimum 500mA
Connector: 2.1x55.mm (ID x OD)
Troubleshooting
No USB device or “Failed to Play Audio”
Cause:
USB Device is not initialized
Solution:
Turn DAC off, then back on to reset the USB device
No sound in one channel
Cause:
Bad cable, or incorrect computer settings
Solution:
Check balance settings; try another headphone or RCA cable. Some MacOS X systems
will pan audio to the Left channel upon initial connection of a DAC. User must restore balance
to center
Audio is muted after resuming from sleep or hibernate in Windows 10
Cause:
Microsoft USB Audio 2.0 driver bug
Solution:
Install XMOS drivers, see page 5
Power Adapters
