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P/N 960-100940R_Rev. A

A - 4

Appendix A

GEN5™ Series Printer

Troubleshooting

Maintenance Equipment

This section provides product information for the GEN5 Printer Maintenance Equipment.

Table A-5

Additional Maintenance Equipment Parts List

Ltr.

JAC No.

Description

Qty.

Remark

150-00013-100

Evaluation Cable

350-00258-100

Power Supply/With AC Plug

400-100249R

USB Cable A-B

302-100004R

USB Serial Adapter

30210001012

JU-H40911-S1

4 Port HUB

150-00373-100

Coil Harness

GEN5 Maintenance Equipment

Figure A-1

Additional Maintenance Equipment Requirements

Содержание GEN5 Series

Страница 1: ...2016 JCM American Corporation Website http www jcmglobal com GEN5 Series Printer Operation and Maintenance Manual Revision A P N 960 100940R_Rev A...

Страница 2: ...ion of the product or operate the product in general JCM retains all rights to amend alter change or delete any portion of this Manual in whole or in part or add items thereto without notice regarding...

Страница 3: ...al Specifications 1 7 Electrical Specifications 1 7 Structural Specifications 1 7 Ticket Specifications 1 8 Unit Dimensions 1 9 Entire Unit Outside Dimensions 1 9 Entire Unit Outside Dimensions contin...

Страница 4: ...Europe GmbH 3 1 UK Ireland 3 1 JCM Europe UK Office 3 1 Asia and Oceania 3 1 JCM Gold HK LTD 3 1 JAPAN CASH MACHINE CO LTD HQ 3 1 4 DISASSEMBLY REASSEMBLY 4 1 Tool Requirements 4 1 Paper Tray Removal...

Страница 5: ...xploded View 7 3 GEN5 Bottom Presenter Parts List 7 4 GEN5 Bottom Presenter Housing Exploded View 7 5 GEN5 Bottom Presenter Housing Parts List 7 6 GEN5 Top Presenter Exploded View 7 7 GEN5 Top Present...

Страница 6: ...THIS PAGE INTENTIONALLY LEFT BLANK GEN5 Series Printer P N 960 100940R_Rev A 2016 JCM American Corporation iv...

Страница 7: ...Head Release Lever 2 7 Figure 2 8 Cleaning Kit P N 350 00292 100 2 7 Figure 2 9 Clean Print Head 2 8 Figure 2 10 Clean Print Head Rollers and Feed Rollers 2 8 Figure 2 11 Printer Sensor Locations cut...

Страница 8: ...Figure 6 11 Verify Connection Select Firmware 6 4 Figure 6 12 Start Full Firmware Upgrade 6 4 Figure 6 13 Firmware Upgrade Completed 6 4 Figure 6 14 JCM Printer Basic Driver UI 6 5 Figure 6 15 Connec...

Страница 9: ...s 2 4 Table 2 6 GEN5 Bezel Coil Harness Connector Pin Assignments 2 5 Table 2 7 GEN5 USB Connector Pin Assignments 2 5 Table 2 8 GEN5 Auxiliary Port Connector Pin Assignments 2 5 Table 2 9 GEN5 Printe...

Страница 10: ...THIS PAGE INTENTIONALLY LEFT BLANK GEN5 Series Printer P N 960 100940R_Rev A 2016 JCM American Corporation viii...

Страница 11: ...ns Technical Contact Information In order to make operating this device and navigat ing within this manual easier the following illus trations are used Safety Instructions need to be observed in order...

Страница 12: ...egrees or more and an illumination index of 3000 Lux or less Ensure that the Host Machine is also designed to avoid exposing the Ticket Bezel Slot to direct Sunlight or incandescent light 4 Do not all...

Страница 13: ...jects or other debris adhering to the surfaces print quality will degrade or paper jamming may occur 3 Clean the Unit once a month to keep its perfor mance stable 4 Use a soft lint free Microfiber clo...

Страница 14: ...ut out of specification Index mark out of specification Primary Features The GEN5 Printer includes the following primary features Faster CPU Updated processor installed Faster Print Speed Prints at 90...

Страница 15: ...he GEN5 Printer component names and locations Figure 1 4 GEN5 Printer Components a RS232 USB Coil Interface Cable b Coil Interface Cable Connector c Lid Latch d Copper Shield e Bezel LED Connector f B...

Страница 16: ...idence stored in Flash Graphics Media Direct Thermal Top Coated Fanfold and Perforated Paper Specifications 65mm W x 156mm L 4 5 mil 1 Color 2 Color Duty Cycle Max Continuous Feed of 1200 Tickets w 18...

Страница 17: ...tive Storage Humidity 5 to 85 RH non condensed Visible Light Sensitivity Interior lighting must be incandescent with a Radiant Angle of 15 Degrees or more having an Illumination index of 3000 Lux or l...

Страница 18: ...cifications Table 1 8 GEN5 Ticket Specifications Dimensions 65mm x 156mm 1mm Paper Type Direct Thermal Top Coated Fan Fold Perforated Paper Thickness 4 5 mil Color 1 Color 2 Color NOTE All dimensions...

Страница 19: ...nsions Figure 1 6 illustrates the GEN5 Printer Unit Without Bezel Outside Dimensions with a standard 300 note paper tray 109 98 64 45 13 13 43 32 92 99 68 53 9 7 306 71 64 58 Optional Paper Trays requ...

Страница 20: ...e GEN5 Printer Unit s Mounting Rail Dimensions Mount Rails with a minimum of 4 each M4 x 4 screws or using a Mounting Plate with M4 x 4 Studs Printer Unit must be mounted to a grounded metal plate 8x...

Страница 21: ...JCM Europe UK Office Phone 44 0 190 837 7331 Fax 44 0 190 837 7834 Unit B Third Avenue Denbigh West Business Park Bletchley Milton Keynes Buckinghamshire MK1 1DH UK E mail support jcmglobal eu Asia an...

Страница 22: ...P N 960 100940R_Rev A 2016 JCM American Corporation 1 1 2 Section 1 GEN5 Series Printer General Information THIS PAGE INTENTIONALLY LEFT BLANK...

Страница 23: ...he DIP Switch Configuration Settings for SW1 through SW4 on the GEN5 Printer Unit Figure 2 1 While Baud Rate settings are auto configured by the system s firmware auto configuration can be overridden...

Страница 24: ...ne 1 second 5 Close the Printer lid 6 Power cycle the Printer Unit 7 Print a Configuration Ticket to verify that the Baud Rate Setting has been changed Disabling the Paper Low Sensor If it becomes nec...

Страница 25: ...ts the GEN5 Firmware Update Connector Pin Assignments Bezel LED Connector Pin Assignments Table 2 3 lists the GEN5 Bezel LED Connector Pin Assignments Table 2 2 GEN5 Firmware Update Connector Pin Assi...

Страница 26: ...ents Pin No Signal Name I O Function 1 MRESET MRESET 2 No Connection 3 No Connection 4 No Connection 5 DGND Ground 6 24V DC 24V DC Power Supply 7 DGND Ground 8 24V DC 24V DC Power Supply 9 Switched 24...

Страница 27: ...nnector Pin Assignments Pin No Signal Name I O Function 1 Power 24V O Switched 24V 2 No Connection 3 DGND Ground Table 2 7 GEN5 USB Connector Pin Assignments Pin No Signal Name I O Function 1 VBUS USB...

Страница 28: ...nting 5 Reinstall the Printer in the EGM by pushing the Sliding Base into the EGM until it stops 6 Secure the EGM s Service Door Paper Feed Button To feed Paper into the GEN5 Printer or to Print a Con...

Страница 29: ...en press and hold the Feed button Figure 2 4 a to feed a ticket through the Printer Verify that Tickets are feeding properly Cleaning Procedure JCM strongly recommends an annual completion of the Clea...

Страница 30: ...follow this procedure 1 Press the Lid Release Lever to open the Printer Lid Figure 2 5 a 2 Clean the surfaces of the Sensors using Isopropyl Alcohol and a clean cotton swab 3 Close the Printer Lid 4...

Страница 31: ...ackaging Figure 2 8 5 Carefully insert the Card s T shaped notched end into the Printer s Ticket In Slot Figure 2 3 a The Cleaning Card will automatically feed into the Printer 6 Press and hold the Fe...

Страница 32: ...P N 960 100940R_Rev A 2016 JCM American Corporation 2 1 0 Section 2 GEN5 Series Printer Installation THIS PAGE INTENTIONALLY LEFT BLANK...

Страница 33: ...Third Avenue Denbigh West Business Park Bletchley Milton Keynes Buckinghamshire MK1 1DH UK E mail support jcmglobal eu Asia and Oceania JCM Gold HK LTD Phone 852 2429 7187 Fax 852 2929 7003 Unit 1 7 3...

Страница 34: ...P N 960 100940R_Rev A 2016 JCM American Corporation 3 2 Section 3 GEN5 Series Printer Communications THIS PAGE INTENTIONALLY LEFT BLANK...

Страница 35: ...ly then disconnect the LED panel connection not shown 3 Lift the Paper Tray up and off the Bottom Tray CPU Board Removal To remove the CPU Board from the GEN5 Printer unit proceed as follows 1 Disconn...

Страница 36: ...Head Figure 4 4 c1 thru c4 5 Remove the Print Head Figure 4 4 d from the Lid Assembly TOF Sensor Removal To remove the TOF Sensor 1 Remove the two 2 screws Figure 4 5 a1 a2 securing the right side co...

Страница 37: ...gear Figure 4 8 c 5 Remove four 4 flat head screws holding the left side Figure 4 9 d1 thru d4 and the single Pan Head screw from the inside of the left bracket Figure 4 9 e 6 Slide the Upper Present...

Страница 38: ...roceed as follows 1 Remove two 2 screws Figure 4 12 a1 and a2 securing the Taken Sensor Figure 4 12 b 2 Remove one 1 connector Figure 4 12 c 3 Lift the Taken Sensor off the Bottom Presenter Lid Closed...

Страница 39: ...d e2 away from the Presenter 5 Remove four 4 screws Figure 4 16 a1 thru a4 securing the Motor Mounting Bracket Figure 4 16 b 6 Remove two 2 Snap Rings securing the two gears Figure 4 17 a1 and a2 7 Re...

Страница 40: ...P N 960 100940R_Rev A 2016 JCM American Corporation 4 6 Section 4 GEN5 Series Printer Disassembly Reassembly THIS PAGE INTENTIONALLY LEFT BLANK...

Страница 41: ...ican Corporation 5 1 GEN5 Series Printer Section 5 This section provides the following Wiring Diagram for the GEN5 Printer Unit System Wiring Diagram 5 WIRING DIAGRAMS System Wiring Diagram Figure 5 1...

Страница 42: ...P N 960 100940R_Rev A 2016 JCM American Corporation 5 2 Section 5 GEN5 Series Printer Wiring Diagrams THIS PAGE INTENTIONALLY LEFT BLANK...

Страница 43: ...System Information Communication Print Control System Resources Library Inventory Fonts Information Table 6 1 Configuration Ticket Parameters Field Name Description SYSTEM Model GEN5 Firmware Install...

Страница 44: ...tupV228 exe file to begin the installation The Welcome to the InstallShield Wizard for FLIDFU Downloader Screen shown in Figure 6 6 will appear LIBRARY INVENTORY Templates 0 1 2 3 4 5 6 7 8 9 A B Temp...

Страница 45: ...r Installer Informa tion screen appears click the Yes Screen But ton to restart the PC This completes the FLDFU Downloader installation procedure Once installation is complete the FLDFU icon appears o...

Страница 46: ...act the files into a new folder on the PC Desk top e g click Make New Folder then enter a new folder name such as JCM_Printer_Driver 3 From the JCM Printer Basic Driver Installation folder double clic...

Страница 47: ...cts successfully the Printer Basic Driver Main Page Figure 6 16 will be displayed The Main Page is divided into the following three 3 sections Printer Configuration Commands Printer Status Printer Con...

Страница 48: ...f Retrieves the Printer s CRC value depending on the 4 byte 8 digit seed value supplied Default 0 WARNING If the Flush command is used new Firmware must be installed in the Printer to restore normal...

Страница 49: ...This section contains the following information GEN5 Entire Unit Exploded View GEN5 Bottom Presenter Exploded View GEN5 Bottom Presenter Housing Exploded View GEN5 Top Presenter Exploded View GEN5 Lid...

Страница 50: ...m Presenter 1 5 140 00243 102 PCBA Assy GEN5 1 6 370 00015 100 Base 1 7 150 00373 100 Cable Assy Coil 14 RS232 USB 1 8 362 00253 100 Label Tray JCM Arrow 1 9 362 00256 100 Label Lid JCM Type 5 1 10 36...

Страница 51: ...P N 960 100940R_Rev A 2016 JCM American Corporation 7 3 Exploded Views Parts Lists GEN5 Series Printer Section 7 GEN5 Bottom Presenter Exploded View Figure 7 2 GEN5 Bottom Presenter Exploded View...

Страница 52: ...nsor 1 5 240 00000 100 Gear SPUR 48 TOOTH 2 6 370 00026 100 Floating Part Cover 1 7 370 00021 100 Floating Part 2 8 460 00104 100 Roller Platen 2 9 460 00006 100 Roller Pinch 1 10 485 00175 100 Spring...

Страница 53: ...0 100940R_Rev A 2016 JCM American Corporation 7 5 Exploded Views Parts Lists GEN5 Series Printer Section 7 GEN5 Bottom Presenter Housing Exploded View Figure 7 3 GEN5 Bottom Presenter Housing Exploded...

Страница 54: ...oded Views Parts Lists GEN5 Bottom Presenter Housing Parts List Table 7 3 GEN5 Bottom Presenter Housing Parts List Ref No Part No Description Qty Remark 1 470 00007 100 Lid Sensor 1 2 473 00099 100 Sc...

Страница 55: ...N 960 100940R_Rev A 2016 JCM American Corporation 7 7 Exploded Views Parts Lists GEN5 Series Printer Section 7 GEN5 Top Presenter Exploded View 2 2 1 5 4 3 6 Figure 7 4 GEN5 Top Presenter Exploded Vie...

Страница 56: ...senter Parts List Table 7 4 GEN5 Top Presenter Parts List Ref No Part No Description Qty Remark 1 370 00019 100 Top Presenter 1 2 370 00021 100 Floating Part 2 3 370 00026 100 Floating Part Cover 1 Pl...

Страница 57: ...n Corporation 7 9 Exploded Views Parts Lists GEN5 Series Printer Section 7 GEN5 Lid Upper Presenter Exploded View 8 11 3 16 14 2 5 4 15 13 10 1 Ground Lug From Bottom Presentor 6 12 9 7 17 Figure 7 5...

Страница 58: ...cker Latch 1 5 370 00022 100 Locker Latch 1 6 310 00117 100 Cutter Top Presenter 1 7 370 00024 100 Hinge 1 8 370 00025 100 Hinge Pin 1 9 485 00013 100 Spring Torsion Hinge 1 10 473 00083 100 Screw Cut...

Страница 59: ...016 JCM American Corporation 7 11 Exploded Views Parts Lists GEN5 Series Printer Section 7 GEN5 Bottom Tray Assembly Exploded View 2 11 14 13 15 17 16 1 4 7 3 5 6 8 12 9 10 Figure 7 6 GEN5 Bottom Tray...

Страница 60: ...0 00116 100 Rail 2 5 485 00027 100 Lock Spring 1 6 485 00030 100 W Spring 1 MET Spacer W Shape SS 17 7 7 485 00090 100 Grounding Spring 4 8 473 00080 100 Screw PLASTITE FLPHP 6x0 313 10 9 473 00073 10...

Страница 61: ...n advancing to the next Ticket 2 6 feeding paper 2 6 Front Bezel LED Indicators A 2 G GEN5 photo of a 1 1 M Model Descriptions Product Number Specifications of 1 2 N Navigation within manual procedure...

Страница 62: ...P N 960 100940R_Rev A 2016 JCM American Corporation 8 2 GEN5 Series Printer THIS PAGE INTENTIONALLY LEFT BLANK...

Страница 63: ...urrences during the process After determining the cause of the failure repair the unit and replace any appropriate parts deemed necessary Then perform the Performance Test Fault Table Listings Table A...

Страница 64: ...Low Ticket Stack Paper supply OR Printer Error Fast Flashing Ticket Printing Take Ticket OFF Printer or EGM Power is switched OFF Table A 2 identifies the GEN5 Printer Front Bezel LED Indicators and P...

Страница 65: ...be due to a hardware problem The Printer will automatically resume operation after the detected Head Temperature falls within allowable temperature range specifications Voltage Printer detects a Power...

Страница 66: ...pment Table A 5 Additional Maintenance Equipment Parts List Ltr JAC No Description Qty Remark a 150 00013 100 Evaluation Cable 1 b 350 00258 100 Power Supply With AC Plug 1 c 400 100249R USB Cable A B...

Страница 67: ...of operational changes options and features is de sired 2 1 F 3 Firmware Updating a process whereby the System Firmware stored in memory is updated periodically for improved performance 6 1 P 4 Picto...

Страница 68: ...tocol is a widely used serial based communications data bus which allows a large number of peripheral devices to com municate with a Host controller and is commonly found on nearly all personal comput...

Страница 69: ......

Страница 70: ...GEN5 Series Printer P N 960 100940R_Rev A 2016 JCM American Corporation...

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