Warranty
Your JCB Toughphone is warranted against any manufacturing defect or malfunction which may occur
in conditions of normal use for a period of 24 months from date of purchase. The battery in your phone
and the Charging Cable has a separate warranty of 12 months from date of purchase.
In the event your JCB Toughphone requires a repair under warranty you must contact
[email protected] who will arrange for an inspection and repair of your phone. You must have
proof of purchase which will be required when you submit your phone for repair.
This product is manufactured under licence by Genuine Case Company Ltd, registered in the UK,
12199129. Genuine Case Company is an official licensee of J.C Bamford Excavators Ltd. The JCB
Toughphone is manufactured in China.
The customer is responsible for posting the JCB Toughphone to the manufacturer (or approved repair
centre). The manufacturer is not liable for any loss or damage caused as a result of the postal service
used by the customer.
If your repair is confirmed under the terms of the warranty, the JCB Toughphone will either be repaired,
refunded or replaced for a like for like device at the discretion of the manufacturer. Under the terms
of the Warranty the repair or replacement will be undertaken within 14 days, except during Christmas
holidays or exceptional circumstances.
Please also note, the manufacturer is not liable for any loss of data during the warranty repair process and
if possible the customer should back up any data and factory reset the JCB Toughphone prior to sending
the unit for repair.
The 24 month JCB Toughphone Warranty excludes and is not limited to the following:
• Faults caused by software downloaded by the customer.
• Damage caused by non-compliance with the quick start guide in terms of fitting SIM Cards,
Memory Cards or Charging Ports.
• Modification of software or hardware by the customer or third parties.
• Abnormal use including ultra-extreme conditions of heat, cold, persistent shock (either physical
or electrical).
• Electrical overload as a result of using a charger not bearing either European CE or new
UKCA certification.
Further Information
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JCBPHONE.COM
MODEL: TP231
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