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TROUBLESHOOTING
If your JBL CINEMA BASE system does not perform the way you think it should, check whether the problem is covered in this section before contacting your
dealer or a JBL representative.
Problems
Solutions
If the soundbase does not turn ON
• Check if the soundbase power supply’s AC cord is plugged into a working AC
outlet and that the power supply is plugged into the soundbase.
If there is no sound coming from the soundbase
• Check if soundbase is ON (the power indicator should be white).
• Check if the cable connecting the TV to soundbase is properly connected at
both ends.
• Check if the soundbase’s Source Selector is set to the correct source and
that source is playing an audio signal.
• Check if the system is not muted. If the system is muted, press the volume
buttons to un-mute the system.
• Check if the soundbase’s volume is not turned all the way down (the lowest
setting of the Volume Down button will mute the system).
If the soundbase’s sound is distorted
• Check the source component to see if the distortion is coming from it, and
not from soundbase.
If there is NO sound from the system, even when the soundbase’s volume is
turned all the way up
• If the TV or source component is connected via a variable output, check its
instructions if the output is not turned down too low.
If the bass output is not loud enough
• Turn up the soundbase’s bass volume using the remote control.
The volume is reset when I turn on the soundbase
• This is actually an built-in feature of the soundbase. If the soundbase is
playing at more than 50 percent of maximum volume and the power is
turned off, the volume of the soundbase is automaticalluy reset to 50 percent
of the maximum volume when the system is turned back ON.
My TV is ON and my JBL CINEMA BASE is in Standby. When I switch off my
television, it turns my JBL CINEMA BASE ON
• This is actually related to some issue on some television having wrong Hot
Plug Detection (HPD) protocol. You can activate/deactivate HPD protocol by
pressing the Surround and Volume buttons simultaneously.
