Direct Thermal Print USB POS Receipt Printer Model 6220
Installation Instructions
Fix Printer Paper Jam
1. Power OFF printer:
2. Wait for the print head to cool if it has just finished printing.
3. Remove paper jam.
4. Reload the paper roll & close cover.
5. Power ON printer.
Note: Use Paper Jam Adjusting Gear to position paper.
Trouble Shooting
NOTE 1 - Selecting USB I/O Port
When selecting USB as the interface & no connection is made, different messages may appear on
screen. For instance, "All USB interfaces in use, please delete any unused USB printers and
make sure your printer is plugged in and turned on". The problem lies with the PC I/O ports. PC
maintenance needs to be performed. Some PC corrective actions that can be performed by the
user:
1. If a “line” printer is also attached go into the printer properties & change the port to USB002.
The “line” printer likely has USB001. Since the printer has moved around between ports it
could even be USB003 or USB004.
2. If all USB I/O ports are shown as “occupied” & devices are actually connected, then a port
extender may be needed
3. Run the installer again after plugging the POS receipt printer into another USB port.
4. If problem persists see NOTE 3 below.
NOTE 2 - Printer prints, Cash Drawer Does Not Open
1. Determine if the system application program software (“SAPS”) communicates with the
printer/drawer driver by Driver Based Communications or Direct Based Communications.
2. Driver Based Communications is handled automatically through the printer driver which
controls the opening the cash drawer. Therefore, this method should not be causing the cash
drawer to not open.
3. Direct Based Communications SAPS has Drawer Open Codes that are programmed into the
SAPS to allow the drawer to function. These Codes are in the format expected by the system
application program. The Codes need to be changed.
a. Manually enter the Cash Drawer Open Codes.
i.
Try values from “Codes” column.
ii. If values from Codes column do not work, try “Alternate Codes.
b. If the Codes are fixed contact the software vendor to request that the SAPS be changed to
allow manual entry of the Printer/Cash Drawer Open Codes.
Printer/Cash Drawer Open Codes
Format
Codes
Alternate Codes
Decimal
27, 112, 0
27, 112, 0, 0
Hex
1B, 70, 0, 0
18, 70, 0
ASCII
ESC, p, NUL
ESC, p, NUL, NUL
ASCII Carat Notation
^[p!!
^[p!
Generic Text Only Driver
<1B>p<00>
<1B>p<00><00>
NOTE 3 - Qualified IT Services.
1. Hire a local qualified IT service to perform maintenance to the PC.
2. Contact the Company approved 3
rd
party IT Service:
Baker Technology Service LLC / email: [email protected]
Questions?
Contact the Company by email: [email protected]
Printer Maintenance
1. Power OFF printer when performing t any maintenance.
2. Do not touch the surface of the pri nt head with your hands or metal object
3. Do not scratch the surface of the pri nt head, sensor or print roll with tools.
4. Do not use oil or acetone for any maintenance.
Clean print head when the following conditions occur:
1. Printing is not clear.
2. Some longitudinal columns on the paper print out are vague.
3. Loud noise when feeding.
4. Procedures for cleaning print head:
a. Power OFF printer and open the top cover. Remove the paper if necessary.
b. Wait for the print head to cool if it has just finished printing.
c. Use cotton cloth. Dip it in absolute ethyl alcohol to clean the print head surface.
d. Close cover. Power ON printer after absolute ethyl alcohol is vaporized.
Clean paperless sensor when the following conditions occur:
1. During printing, printer occasionally stops print & the paperless alarm is beeping.
2. No paper alarm.
a. Procedure of maintaining the sensor:
b. Power OFF printer.
c. Open the top cover.
d. Remove the paper if necessary.
e. Use the cotton cloth. Dip it in absolute ethyl alcohol to clean the sensor surface.
f. Close cover. Power ON printer after absolute ethyl alcohol is completely vaporized
Notices
1.
Inspect Cash Drawer Within the 1
st
24 Hours of Receipt
- Verify that there is no damage to
the printer or missing items listed under “In Box with Printer”.
2.
If Printer Arrives Damaged
a. Contact customer service by email: [email protected]
b. Do not remove any screws or attempt to repair cash drawer. Warranty & shipping insurance
will be voided.
3.
In Case of Return - Save Original Cash Drawer Carton
- Product must be returned in the
original cartons. The Company does not provide replacement shipping containers.
4.
Warranty
extends to JAY
®
Brand Products used under normal operating conditions for
purpose intended. See “Terms & Conditions.
Operational Features & Functions
Printer Control Panel
:
1.
POWER Indicator appears when printer is connected to the power supply.
2.
ERROR Indicator appears as follows:
a. When printer overheats.
b. When paper roll is in low supply.
c. When paper roll cover and cutter replacement are installed incorrectly.
d. When paper jams ERROR Indicator flashes. See Fix Paper Jam.
3.
PAPER Indicator appears when paper roll is in low supply &/or paper is installed backwards.
4.
FEED Button feeds paper as required.
Drawer Lock Functions
1.
LOCK OPEN (Straight up & down) - Normal operating status.
2.
LOCK CLOSED (Turn Key right) - Cash drawer does not open.
3.
MANUAL OPEN (Turn Key left) - Emergency drawer entry.
Printer Settings for Features & Functions by Menu
4. Press “Printer Settings” in main menu. 1
st
Menu Screen Path appears.
5. Make changes if required. Proceed to next Menu. Mark changes in list.
Menu Screen Path
Features & Functions
Default
Printing Preferences
Layout
Tray Selection
Paper Source
Automatically Select
x
Form (Cut)
x
Report (Cut)
No Cut (No Feed)
Form (Cut)
Report (No Cut)
Media / Cash Drawer
Cash Drawer #1 After Printing
Cash Drawer #1 Before Printing
x
Advanced Options
Advanced Document
Paper / Output
Paper Size
210mm (8")
297mm (12")
3276mm (129")
x
Copy count
(1) Copy
x
(X) Copy (set quantity up to 9)
Advanced Options
Advanced Document
Document Options
Halftoning
Auto Select
x
Super Cell
Dither 6x6
Dither 8x8
Advanced Options
Advanced Document
Printing Features
Print quality
Not Print NV Logo
x
Print NV Logo 1
Print NV Logo 2
Print NV Logo 3
Print NV Logo 4
Print NV Logo 5
Print NV Logo 6
Print NV Logo 7
Print NV Logo 8
Print NV Logo 9
Output bin
No Beep
x
(Form) Beep After Printing
(Form) Beep Before Printing
(Report) Beep After Printing
(Report) Beep Before Printing
Printer Settings for Features & Functions by Dip Switch
1. Switches are located under the removable panel under the printer.
2. Rules take priority over corresponding menu settings
Interface
8-Dip
Switches
Feature & Function
Description
On
Off
-
SW-1
Select Auto-cutter
No cutter
With cutter
SW-2
Select Beeper
Beeper on
Beeper off
SW-3
Select Print Density
Dark print
Regular print
SW-4
Two-byte Character Code
NA, E
NA, E, A
SW-5
Character per line
42
48
SW-6
DK (RJ11) port output signal
Open drawer
Closed drawer
Serial
SW-7
On
Off
On
Off
SW-8
On
On
Off
Off
Baud rate
38,400
115,200
9,600
19,200
Parallel
Internet
SW-8
On
Off
Print Mode
Driver Mode
Normal Mode
Paper Jam
Adjusting Gear
Copyright © 2015 by JRS-All Rights Reserved / www.jaysystems.com
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JAY Direct Thermal Print POS Receipt Printer Model 6220 Manual-March 31, 2015
