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7.2. FAQ
The following are some of the most encountered receiver problems.
The receiver port used for connection is not in Command mode.
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Connect your receiver and computer using a free port and start NetView.
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Change the Input for the port used for connection to “Command”.
The receiver does not lock on to satellites for a long period of time.
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See “Managing Receiver Options” for details on how to check current options.
•
Order a new OAF with the desired options activated to enable or extend validity of the
corresponding receiver options. Contact your dealer or visit the JAVAD GNSS website
for details.
•
Refer to the NetView Software Manual for a detailed description of options.
The receiver tracks too few satellites.
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The elevation mask value is too high (above 15 degrees).
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Lower the elevation mask. See “TriPad Configuration” for information on setting the
elevation mask.
The measuring is conducted near obstructions (tree canopy, tall buildings, etc.).
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Check that the Multipath Reduction boxes have been enabled.
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Connect your receiver to a PC using a free port and start NetView.
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Click enable Multipath reduction and click Apply.
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Move to an area free of obstructions, if applicable.
The receiver cannot obtain Code Differential and/or RTK solutions.
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Incorrect Base coordinates entered.
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Specify the correct coordinates for the Base station using NetView or another suitable
field data collection software.
The receiver is not configured as a Base or Rover.
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If the receiver should function as a Base, ensure it has the proper configuration.
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If the receiver should function as a Rover, ensure it has the proper configuration.
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The corresponding receiver options may be disabled or expired.
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See “Managing Receiver Options” for details on how to check current options.
•
Order a new OAF with the desired options activated to enable or extend validity of the
corresponding receiver options. Contact your dealer or visit the JAVAD GNSS website
for details.
•
Refer to the NetView Software Manual for a detailed description of options.
There are not enough common satellites.
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To obtain a fixed solution, the Base and Rover should track at least five common
satellites.
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Ensure that both the Rover and Base receivers use the same, and updated, almanac.
•
Check the elevation masks of the Rover and Base receivers; they should be the same.
See “TriPad Configuration” for information on setting the elevation mask.