Warranty, Service and Customer Support
The
Flex Drive E
is manufactured by PropEle Electric Boat Motors, Inc
.
For problems with any motor head components, call
Customer
Service at 425-502-5232, 9am - 5pm, Pacific Time Zone.
You will need pre-authorization to arrange for return and repair at our factory.
The authorized service facility is in North Bend, Washington. In some cases your
warranty could be voided if unauthorized repairs
are made.
PropEle guarantees the original purchaser that the motor head is free from material
and manufacturing faults for 2 years from the date of purchase. This obligation
does not cover the incidental costs of a warranty claim or any other financial losses
(e.g. costs for towing, telecommunication, food, accommodation, loss of earnings,
etc.).
Products that are used commercially or by public authorities are excluded from this
two-year warranty. In these cases, the statutory warranty applies.
PropEle will determine whether faulty parts may be repaired or replaced. At this
time, there are no authorized dealers or repair facilities other than at our U.S. factory.
Unauthorized repairs can void your warranty. No other entity has the authority to
make legally binding statements on behalf of PropEle Electric Boat Motors, Inc.
Normal wear and tear is excluded from the warranty. PropEle is entitled to refuse a
warranty claim if:
• the product has been used improperly; for example, if the operating and care
instructions in the manual were not followed, or
• the product was altered or modified, or parts and accessories were added that are
not expressly permitted or recommended by PropEle.
Before returning anything, you must request a return authorization from
PropEle Electric Boat Motors Inc. You can contact
them
by phone, email or mail:
Telephone: 425-502-5232
9am - 5pm Pacific Time Zone
Email: [email protected]
Address: 10404 428th Ave SE, North Bend, WA 98045
PATENT PENDING
3