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7. Troubleshooting Common Issues
Q: Power light is off and product is not working. How can I fix this?
A: First, please check the following items:
1.
Ensure that your device’s HDMI input device is properly connected and it is powered on.
2.
Check that the HDMI port is selected correctly and is active.
Q: My display flickers when I use the switcher. What could be causing this?
A: This may be caused by one or more of the following:
1.
Make sure that the HDMI cable and switcher are securely connected.
2.
Ensure that the HDMI cable is 2.1 standard, and the length is under the switcher limited
length of 1.5 meters HDMI in and out at 8K/60Hz 4:4:4, 4K@60Hz can reach 4M in and
4M out.
3.
Change to the other port and see if the issue persists.
Q: The switcher auto function can’t work normally. What could be causing this?
For the auto-switch to work properly, the newly connected source device should be powered on.
If the HDMI source if not powered or is in stand-by mode, the switcher may not detect it and
won’t output audio or video.
8. Maintenance
Clean this unit with a soft, dry cloth. Never use alcohol, paint thinner, or benzine to clean.
9. Warranty
If your product does not work properly because of a defect in materials of workmanship, our
company (referred to as “the warrantor”) will, for the length of the period indicated as below, “Parts
and Labor (1) Year
”, which starts with the date of original purchase (“Limited Warranty period”),
at its option either (a) repair your product with new or refurbished parts, or (b) replace it with a
new or a refurbished product. The decision to repair or replace will be made by the warrantor.
