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6. Protection codes and warnings
E16
Block protection
1. Message “E16” relates to the desk s stability and sensitivity and the anti collision
function within the transformer.
2. Please ensure the transformer, part 10, sits flat in the tray, part 15, and part 15 is
level. Then press up or down button for height adjustment.
3. Message "E16" will flash on the screen for 5 to 10 seconds if the desk hits or has
been hit by an object during operation. Please ensure you remove the object away
from the desk then press the up or down button to adjust your desk height.
4. If error message "E16" continu s to flash, please unplug the desk and wait for at
least 1 minute before you plug it back in. You will also need to check and ensure all
cables are connected properly following the assembly instructions. Once you have
done the check, plug the desk back into the powerpoint and start the
Process by pressing the down arrow for 5 seconds until it shows "rES", the desk will
automatically move down to the lowest position and rebound back up.
5. If above steps cannot resolve the problem, please follow Anti-Collision
process on page 2, to adjust the anti collision protection sensitivity.
HOT
Overheat protection
The desk has entered the overheat protection after operating for a long time. Wait
for 20 minutes before operating again to allow the desk to cool down.
E10
Motor fault protection
Check and confirm the connection between motor and controller is correct as per
the Assembly Instructions, then power the desk off and on again and follow the
follow the Stroke Reset Process.
E20
Overload protection
The desk has more weight than the intended weight capacity. Remove objects from
the desktop to ensure the desk is not overload with weight then power the desk off
and on again or follow the Stroke Reset Process.
E31
Undervoltage protection
An alarm will sound when the supply voltage is lower than the required voltage.
Power the desk off and on again or follow the Stroke Reset Process.
E32
Overvoltage protection
An alarm will sound when the supply voltage is higher than the required voltage.
Power the desk off and on again or follow the Stroke Reset Process.
E60
Out-of-step protection
Check and ensure the motors of each leg are at an identical height and their
connection to the controller is correct as per the Assembly Instructions, then power
the desk off and on again or follow the Stroke Reset Process.
'
e
Stroke Reset
If desk moves in opposite direction, refer to Assembly Instructions step 2 showing
left and right leg.
If the desk is not moving or only moving on one side but can hear the motor is
functioning, the internal rod may not be inserted correctly into the motor.
Remove desktop and using Part I or pliers, ensure rod is firmly in motor in the
correct direction as per Assembly Instruction Step .
4
Adjustment
Sensitivity
Desk
Moving in
Reverse
Direction
Desk ot
unctioning
N
F
