Troubleshooting
Product Warranty
Product Warranty – valid for Australian customers only
Officeworks Ltd warrants that this product will be free from defects and work as intended for eight
years from the date of purchase by the original customer.
If the product has any defects or does not work as specified during the Warranty Period, Officeworks
will, at its election and at its expense, repair or replace the product.
This warranty does not apply:
to cosmetic damage;
to damage caused by consumables used in connection with the product (such as batteries);
where the product has not been used in accordance with all provided instructions;
to damage arising from fair wear and tear;
where the product has not been subject to reasonable use;
where the product has been intentionally or negligently damaged;
if the customer has attempted to repair the product.
To make a claim under this warranty, please return your product with your receipt or proof of
purchase to your nearest Officeworks store or contact 1300 633 423.
This warranty is provided in addition to any rights you may be entitled to under the Competition &
Consumer Act 2010. Our goods come with guarantees that cannot be excluded under the
Australian Consumer Law. You are entitled to a replacement or refund for a major failure and
compensation for any other reasonably foreseeable loss or damage. You are also entitled to
have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure
does not amount to a major failure.
Officework address: Officeworks Ltd. 1 South Drive, 236-262 East Boundary Road,
East Bentleigh, VIC 3165
Headphones will not turn on
Ensure headphones are fully charged before turning it on.
My mobile device is unable to find the Bluetooth headphones
Check that the headphones is in pairing mode (blue/red indicator lights flashing).
Remove“Elite HP250” from Bluetooth settings list and setup again.
If still not found, please restart the headphones and phone and try again.
After successfully pairing, headphones disconnect
Check the battery level and recharge if low.
Ensure headphones are within 15 metres of mobile device and free of obstructions.
The connection may be affected by obstructions such as walls or other electronic devices.
Try moving closer to the device you are connecting to.
When answering a call, I cannot hear anything
Ensure the mobile device is connected to headphones and not on speakerphone mode.
Increase the volume on your mobile device.
Headphones will not charge
Check whether the charging cable is functional.
Ensure the USB-C charging cable is fully inserted in the headphones and charging port.
Ensure the charging cable and wall charger are functional.
Do not expose the device to water or attempt to disassemble the device
Sound not coming through headphones or faint in calls when connected with your PC by Bluetooth
Trying to restart the Bluetooth headphone.
Check if the microphone is in unmuted status.
Ensure the input/output device is listed as JB19BF18 in your audio device setting of your PC and
( if needed) the program you’re using.
WARNING
!
DO NOT CONNECT THIS CABLE TO PRODUCTS OTHER
THAN ELITE HP250 WIRELESS PRO HEADPHONES.
CONNECTING THIS CABLE TO OTHER DEVICES MIGHT
CAUSE DAMAGE TO BOTH CABLE AND THE DEVICE.
