Warranty
e. will not cover any damages or problems caused to this product by natural forces eg. storm,
fire, flood, and earthquake; or by intrusion or accumulation (or both) of foreign matters
eg. dust, soil, and moisture. IXL Home recommends that you take out appropriate
insurances to protect your product to this end;
f. will not apply if this product is installed in a mobile dwelling eg. caravan or boat;
g. will not apply if this product is removed from the location where it was first installed;
h. is immediately void if the serial or model number label is removed or defaced;
i. is immediately void if the product is serviced or repaired by an unauthorised/unqualified
personnel;
j. covers use of this product for domestic use only;
k. will not be restarted or extended upon repair or replacement of the product or a part.
How to make a Claim under Your IXL Home Warranty
7. To make a claim under this Warranty you will need to:
a. contact IXL Home service department on 1300 727 421 or
[email protected] to provide details and register your claim
enabling a IXL Home assessment;
b. submit proof of purchase with your claim eg. tax invoice or purchase receipt;
c. where a property has been constructed by a builder/developer and it is fitted with IXL
products, please submit proof of purchase by way of the certificate of occupancy,
with your claim.
8. IXL Home will contact you to make arrangements for service on site.
9. Subject to Point 1, you will be responsible for any costs relating to the provision of your product
to a IXL Home Authorised Service Dealer.
10. Subject to Point 1, in the event you live more than 50 km from a IXL Home Authorised
Service Dealer you may be subject to travel or transport costs to facilitate the repairing or
replacement of your IXL product.
11. IXL Home and its Authorised Service Dealers reserve the right to seek reimbursement of
any costs incurred by them should your IXL product be found to be in good working order.
Privacy
The privacy of your personal information has always been important to us. To learn more about
how we collect, keep and use your personal information, please obtain a copy of our privacy
statement by visiting our website at www.ixlhome.com.au or by contacting us via email on
[email protected] or by telephone on 1300 727 421.
Tastic
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