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Supervisor Log-In 

Allows the Supervisor to receive Help calls and 
Emergency Help calls. 
•    Press the Speaker button [

SPKR

•    Press the Supervisor Log button [

S. LOG

     The Supervisor Log button [

S. LOG

] will flash red 

     and display will read “Enter ID#.” 
•    Dial Supervisor ID Code [ ][ ] 
     Supervisor Log button [

S. LOG

] lamp is solid red. 

 

Supervisor All Group Log-In 

•    Press the Speaker button [

SPKR

•    Press the Supervisor Log button [

S. LOG

     The Supervisor Log button [

S. LOG

] will flash red 

     and display will read “Enter ID#.” 
•     Press 

 

•    Dial Supervisor ID Code [ ][ ] 
     Supervisor Log button [

S. LOG

] lamp is solid red. 

 

Simultaneous Supervisor / Agent Log-In 

While logged in as an Agent:

 

Follow the Supervisor Log-In instructions above 

or 

 

While logged in as a Supervisor: 
•    Follow the Agent Log-In instructions on page 5 
Supervisor Log-Out: 
•    Press the Speaker button [

SPKR

•    Press the Supervisor Log button [

S. LOG

     The lamp will turn off. 
•    Press the Speaker button [

SPKR

 

Message Recording 

Allows the ACD Supervisor to change the recorded 
messages in the Call Sequence Table. 
 

  SUPERVISOR FEATURES

 

Emergency Help Calls 

Records the conversation and notifies the 
Supervisor that assistance is needed. 

 

  Press the Emergency Recording button [

EMG 

REC

]. The Emergency Recording button will flash 

red indicating that the paging port is available and 
the Supervisor will be notified that assistance is 
required. 

If a paging port is not available this feature will not 
operate and there will be no lamp indication. 

 

Important: 

Use of this feature may be prohibited by 

state law.

 

10 

To Record a Message

 

•    Lift the receiver 
•    Press the Message Recording button [

A. REC

•   The Message Record button [

A. REC

] will flash 

     red and the display will read “Record Class.” 
•    Dial a number [

1-30

] for the new message 

• 

 

 Record the message by speaking into the 

     receiver 
•     Dial 

 to end the recording 

•    Hang up 

 

To Erase the Message

 

•    Lift the receiver 
•    Press the Message Recording button [

A. REC

    The Message Record button [

A. REC

] will flash 

     red and the display will read “Record Class.” 
•     Dial 

 

     The display will read “Clear Class.” 
•   Dial the number [

1-30

] of the message to be 

     erased 
•    Hang up 

 

To Erase all Messages

 

•    Lift the receiver 
•    Press the Message Recording button [

A. REC

    The Message Record button [

A. REC

] will flash 

red and the display will read “Record Class.” 
•     Dial 

 

•    Hang up 

 

To Listen to a Message

 

•    Lift the receiver 
•    Press the Message Recording button [

A. REC

    The Message Record button [

A. REC

] will flash 

     red and the display will read “Record Class.” 
•     Dial 

 

     The display will read “Replay Class.” 
•   Dial the message number [1-30] of the message 
     to be played 
•    Hang up

 

 

To Listen to All Messages 

•    Lift the receiver 
•    Press the Message Recording button [

A.REC

    The Message Record button [

A.REC

] will flash 

red and the display will read “Record Class.” 
•     Dial 

 

•    Hang up 

 

Call Monitoring  

This feature allows the Supervisor to silently listen 
to an Agent’s conversation. 
•    Lift the receiver 
•    Dial the Agent’s extension number 
     When you hear the busy signal: 
•    Press the Monitor button [

MONITOR

]  

or

 

•    Press the Agent button [

AGTnnnn

     The display will read: 
             MONITOR              ACD GROUP 
                                           AGENT 

Содержание Icon IX-12IPKTD

Страница 1: ...Printed in USA December 2005 Part Number 108645 1 800 974 5070 www iwatsu com Iwatsu America Inc 8001 Jetstar Drive Irving TX 75063...

Страница 2: ...hone to another extension FEAT Feature This button is used to access many Iwatsu system features Note The Echo Cancellation DSP technology used in the IX 12KTD S 3 speakerphone was developed by NTT 2...

Страница 3: ...ed 911 Service ensures that when 911 is dialed from a system extension information that allows the PSAP to identify the caller s location in a building is sent to the PSAP along with the call Check wi...

Страница 4: ...Enter ID Dial your Agent ID Code The Log button LOG lamp is solid red Immediately after Log in the phone is in the Not Available mode 6 To Log in to Multiple ACD Groups Press the Speaker button SPKR...

Страница 5: ...Press the desired Qualify button QUALIFYnnn To enter multiple codes repeat the procedure 8 Forced Qualify Note This feature only works when Automatic Wrap up is programmed A code may not be entered d...

Страница 6: ...nd there will be no lamp indication Important Use of this feature may be prohibited by state law 10 To Record a Message Lift the receiver Press the Message Recording button A REC The Message Record bu...

Страница 7: ...ide ICM or ACD call Press You can now speak without the caller hearing To Return to Monitoring While Station Coaching an outside ICM or ACD call Press You are now monitoring the conversation but can n...

Страница 8: ...8 Help Call Answering 12 I INTRODUCTION 1 Intercom Group Call 3 L Last Number Redial 5 Log In Agent 5 Log Out Agent 6 Log In Supervisor 9 M Making an Outgoing Call 2 Making an Intercom Call 3 Message...

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