Iwatsu ENTERPRISE-CS, Руководство пользователя

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ECS ACD USER GUIDE - 235

Enter the ACD Group number.

The LOG key lamp is off.
To Log-Out of All ACD Groups

Press the Feature key [ FEAT ].

Press the Log key [ LOG ].

Press

.

The LOG key lamp is off.
ACD Agent Log-In Status
You can see your login status for up to two groups from the station LCD.
When logged into multiple groups you will only see the status of the two
groups with the lowest group numbers.
To Display the Log-In Status of the Two Lowest Groups

While logged-in to an ACD Group:

Press [ FEAT ].

Press

+

to display the log-in status.

The LOG key lamp is off.
ACD Call Answering
To answer calls an ACD Agent may use either a handset or a headset.
Incoming ACD Calls are indicated on either the ACDn key(s) (Group Name)
or the ACD All key on the Agent's telephone.
To Answer an Incoming ACD Call Using a Headset

Press the [ Headset Control ] key.
To Hang Up ACD Call Using a Headset

Press the [ Headset Control ] key.
ACD Call Record

Press the [ RECORD ] key to start and stop recording.
ACD Transfer to Call Park
This feature enables an active ACD agent to place an ACD call in Individual
Call Park or transfer the call to another extension’s Individual Call Park.