7
TR
OUBLE
SHOO
TING
TROUBLESHOOTING
If you experience issues with your device, please check
the following:
1
Make sure the unit is plugged in properly.
2
Make sure the wall outlet to which the power cable is
connected is an active outlet that is working properly.
3
Make sure that the ozone plates are clean and dry
without any cracks. Ozone plates generally need to
be cleaned about once a month. Environmental factors
such as pet dander, cigarette smoke, etc., can affect
the duration of ozone output. It’s optimal to replace
the ozone plates once every six months. Clean or
change your ozone plates more often if ozone output
is weak. Follow these steps to check your ozone plates:
a. Make sure the ozone air purifier is off and
disconnected from the power supply.
b. Remove the four screws (two on each side)
holding the top of the casing on the unit with
a Philips-head screwdriver.
c. Remove the top casing. You should
see a piece of plastic material with
a black honeycomb pattern on it,
held in place by a black clip at the
top. Press back on the clip until it
releases the plate and you can pull
the plastic ozone plate toward you
without bending it.
d. Examine the ozone plate for cracks
and make sure it’s dry on the front. The white paste
on the back is there to improve conductivity. Do not
remove it.
e. When you’ve finished, replace the ozone plate so
that the clip holds it securely in place again.
Reattach the casing on the unit and replace the
screws. Do not touch any of the other internal
parts of the unit.
4
Make sure that the air filter on the back is clean. The
air filter is removable and washable. Do not use heat to
