Troubleshooting
•
Many
issues
can
be
resolved
by
resetting
your
equipment.
To
do
this:
First,
shut
down
your
computer,
ITP
Adapter,
existing
router
(if
you
have
one),
and
DSL/cable
Modem.
Then,
turn
the
devices
back
on
one
at
a
time.
Turn
them
on
in
this
order:
modem,
existing
router,
ITP
Adapter,
and
computer.
•
Make
sure
your
phone
is
plugged
into
ʺ
Phone
1
ʺ
on
the
ITP
Adapter.
•
Are
you
able
to
access
web
pages?
If
not,
the
problem
may
be
with
your
internet
connection.
Check
with
your
service
provider
to
find
out
if
there
are
connection
issues
in
your
area
or
some
other
problem
with
your
connection.
•
Be
sure
your
telephone,
which
is
plugged
into
the
ITP
Adapter,
is
disconnected
from
the
wall
telephone
jacks
(the
ones
you
use
for
traditional
phone
company
service).
ITP’s
service
won
ʹ
t
work
if
the
phone
is
still
plugged
in
to
a
wall
jack.
•
Redo
the
steps
of
this
installation
guide.
Make
sure
to
follow
the
steps
exactly.
The
order
in
which
you
connect
and
turn
on
everything
is
very
important.
If you have any questions or problems you can contact customer support
through the web-contact system or by calling at the toll free number
(U.S.) 1 (888) 487-1110 or (Canada) 1 (888)548-8820
