1. Turn the power switch to “Off” mode, remove battery or unplug AC power adapter, then
rub and wipe clean the sensor area with a soft damp cloth and dry it immediately with a
soft dry cloth. Re-insert batteries or plug in AC adapter (DO NOT USE battery and AC
adapter at the same time).
2. Place trash can in an open area where nothing is blocking or within 10 inches of the
sensor eye. Make sure no sunlight or spotlight shines on the sensor. Turn on the power
and try opening lid again.
3. If trash can is still not working correctly, remove the batteries or unplug AC adapter. Let
trash can sit for at least 2 hours to reset. Try opening lid after reset.
If your trash can is still not working after trying these troubleshooting steps, please
contact us through www.itouchless.com/contacts/ for warranty service.
Problem
Solution
1. The trash can is brand
new, and only works
occasionally
2. The lid stays open or lid
opens and closes
continuously
3. Grinding noise when the
lid opens/closes
4. The lid does not
open/close
5. I wave my hand over the
sensor eye, but the lid does
not open
Peel off the thin, transparent protector/sticker on top of the sensor eye.
If the lid still doesn’t work regularly, try a new set of batteries. Then
follow the
General Troubleshooting Steps
.
The sensor eye may be affected by dirt, stain, dust, moisture or reflection.
Move the trash can to a different location or turn the trash can slightly so
that the sensor faces another direction, and follow the
General
Troubleshooting Steps
.
This can be caused by broken gears or lid hinge.
• Check for damage on the hinges that connect to the lid
• Follow the
General Troubleshooting Steps
• Visit www.itouchless.com to order a new lid unit
• Contact us at 1-844-660-7978 for warranty service
If you are using Batteries:
• Ensure batteries are inserted correctly and close the battery cover
firmly
• Turn power switch to “ON" position to see if the indication light is
visible
If you are using AC Power Adapter:
• Unplug the adapter and insert new alkaline batteries to see if the lid
works on battery
• If the lid works with batteries, the AC adapter may be broken
It is not a motion sensor. Hold your hand or object steadily (do not wave
your hand) within 4-6 inches over sensor eye for it to detect and open.
6. Why is the indicator light
flashing in yellow/amber
color?
The battery power is low. Replace all batteries with a new set of alkaline
batteries. Do not use rechargeable batteries or old batteries.
Important: Do not use batteries
and the AC power adapter at the
same time. It can only be
powered by one source at a time.
General
Trouble-
shooting
Steps
STEP
Put garbage
bag inside
the trash
can.
STEP
Lift up both ends of
the retainer ring and
wrap the top of the
bag over them.
STEP
Set the
retainer ring
down to
secure bag.
How To Use
The Smart
Retainer
Ring
Trouble-
shooting
