ITOOLCO REAL JACKS USER’S GUIDE
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LIMITED WARRANTY: ITOOLCO REAL JACKS
iTOOLco warrants all new Real Jacks covered by his agreement, when properly used, to be free from
defects in material and workmanship under normal use and service for which it is intended for a period
of one year from date of delivery by the dealer. Date of delivery shall be the date product is placed in
possession of the user. NORMAL WEAR FROM USE IS NOT PART OF THIS WARRANTY. This limited
warranty is extended to the original user only and is not transferrable to, nor enforceable by any other
person.
iTOOLco will replace free of charge any part(s) of the product found to be defective when such part(s) is
returned to iTOOLco at the address shown below, freight prepaid. If the part(s) if found to be defective,
iTOOLco will refund freight charges paid by you in retuning the defective part(s) and prepay
replacement part(s) freight charges. iTOOLco will not be responsible for more than replacement of any
defective part(s) and standard freight charges (parcel post or UPS ground rate) of any part(s) found to be
defective.
THIS IS THE EXCLUSIVE REMEDY. ITOOLCO SHALL NOT BE RESPONSIBLE OR LIABLE FOR ANY INCIDENTAL
OR CONSEUQNTIAL DAMAGES RESULTING FROM ANY DEFECTS COVERED BY THIS WARRANTY OR ANY
IMPLIED WARRANTY APPLICABLE TO THE PRODUCT INCLUDING, BUT NOT LIMITED TO, PROPERTY
DAMAGE, LOSS OF USE OF PRODUCT, LOSS OF TIME, LOSS OF PROFITS, INCONVENIENCE, COMMERCIAL
LOSS, LABOR COSTS, SERVICE TRIPS, AND MILEAGE.
Some states do not allow limitation on how long an implied warranty lasts, so the above limitation may
not apply to you.
Dealer/Distributor Warranty Claim Procedure
1.
All warranty claims must be pre-approved by iTOOLco Warranty Department PRIOR to starting
any warranty work. Warranty work performed without prior approval will not be considered.
2.
All claims must be handled through dealer/distributor.
3.
Written approval must be received from iTOOLco before return of merchandise. A Return
Authorization is to be returned with the merchandise which is sent back.
4.
All parts must be returned to iTOOLco at the address shown below, freight prepaid.
5.
The serial number of the product and the date of delivery must accompany the part(s) being
returned.
6.
If the part(s) is found to have failed because of a defect in material or workmanship,
replacement will be made on a no-charge basis, and the part(s) returned, freight prepaid.
Standard freight charges (parcel post or UPS ground rate) incurred in returning the part(s) will
be refunded.
7.
For reasons of expediency, replacement and/or repair part(s) may be shipped as soon as
possible and billed to the dealer/distributor. When part(s) is returned, if it is covered under
warrant, credit will be issued for the part(s) and freight charges.
8.
All parts found to be defective shall be retained by and shall become the property of iTOOLco.
This warranty gives you specific legal rights, and you may also have other rights which vary from
state to state.
Corporate Address:
iTOOLco
100 Meco Lane
Oak Ridge, TN 37830
