DRAFT
TrackMan™ Installation and Operating Manual
Rev. 1.0, October 2004
Page 17 of 20
5 Troubleshooting
Problem
The TrackMan™ Radar Unit does not seem to level correctly
Step 1
Is the cable connected to both the TrackMan™ Radar Unit and the power
supply?
Step 2
Make sure the AC adaptor for the radar is turned ON?
Step 3
Is the motor switch ON and does the green light appear in the switch (might
be a weak light)?
Step 4
Has the motors reached its end stops? If yes re-position the radar at a more
leveled place.
Problem
The TrackMan™ application software is not able to communicate with
the Radar Unit.
Step 1
Is the cable connected to both the TrackMan™ Radar Unit and the power
supply and is the power supply to the radar turned on?
Step 2
Have you inserted the TrackMan™ Radar Unit in the assigned USB2.0 port
on the computer?
Note: the drivers for the TrackMan™ Radar Unit is dedicated to the USB port
where the radar was connected during installation.
Step 3
Is there a USB hub between the computer USB port and the TrackMan™
Radar Unit. If yes, remove it.
Step 4
Try to unplug the USB cable at the computer, wait a couple of seconds, and
re-insert it again.
Step 5
Consult the TrackMan™ application software diagnostic tools for more help
Problem
The camera pictures from the TrackMan™ radar Unit seems over
exposed
Step 1
Try position/orient the radar so the light intensity at the front of the radar is
similar to the light intensity on the target field.
Step 2
Try to increase the light intensity at the camera window by using a flash light
or other high intensity light source while taking the pictures.
Problem
No triggering occurs when a golf ball is launched
Step 1
Make sure that the power to the TrackMan™ Radar Unit is turned on and the
radar is properly leveled.
Make sure that the golf ball is being launched from the indicated area shown
in the TrackMan™ application software.
Step 2
Consult the TrackMan™ application software diagnostic tools for more help
