help
25
Cont./
Ensure that the detergent dose meets the criteria based on soil level (how dirty
the clothing is), the water hardness for the area and the amount of laundry being
cleaned.
The water drains as it fills
The drain hose is set too low and must be raised in accordance with the installation
instructions on page 3
There is dirty water in the machine after use
The machine is filling with water from your drainage system. Very often this is a
result of the drain hose being too low and connected to a sink trap or a fault with
your plumbing which may require the attention of a plumber.
No water is seen in the drum
No fault. Today’s energy efficient washing machines use much less water and the
water will rarely, if ever, be seen above the level of the door.
There are residues on the clothes
Invariably caused by overloading or overdosing detergent.
The machine does not spin
Imbalanced load, see page 20
Blocked or obstructed filter, see page 22-23 for instructions on cleaning the filter
The washing machine smells
There are no components in the washing machine’s con-
struction that can cause any malodour from the drum or
drain. In virtually every instance any odour will be caused by
prolonged or exclusive use of liquid detergent or a detergent
that does not contain bleach or sufficient bleach to clear the
machine of any bacteria.
It is therefore imperative, especially where liquid detergents
are used, to periodically clean the machine using a main-
tenance wash as described on page 12 or by using Affresh
washing machine cleaner regularly.
Whilst a maintenance wash is sufficient when carried out reg-
ularly Affresh is more effective and, often more convenient for
many people. Regular use as described by the manufacturer
will keep the inside drum and tub free of bacteriologic build
ups and therefore any odour as well as keeping the machine
operating in good order.
