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4. Contacts and Support
To obtain new versions of firmware, documents and respective software, contact us using the details below:
St. Petersburg
Company website:
www.radiofid.ru
Contact phone in St. Petersburg:
+7 (812) 318 18 19
e-mail:
Our specialists are always ready to answer all your questions and assist in installing, configuring or
troubleshooting of your equipment.
In case of any problem, contact the technical support service and specify the router software version. It is
also recommended to attach any problematic service startup logs, configuration screenshots and any other
relevant information to your letter. The more information you provide to the technical support specialist, the less
time it will take to handle the situation.
Note:
It is strongly recommended to update the router software to the current version prior to contacting
the technical support service.
Warning!
Failure to observe the operation conditions (improper use of the router) will make the warranty
null and void.
