Attn: Customer Service (Returns Department)
IRIS USA, Inc .
13423 West Cactus Road
Surprise, AZ 85379
©2019 IRIS USA, Inc . All rights reserved .
THE MANUFACTURER WARRANTS
Your IRIS USA, Inc . products are to be free from defects in material and workmanship under normal
non-commercial, household use, when operated and cared for in accordance with the Manufacturer’s written instructions
provided .
THE 1-YEAR WARRANTY (“WARRANTY”) DOES NOT COVER
Any damage caused by accident, misuse, or abuse, including without limitation, damage caused by use in a humid
area, improper cleaning, neglect, alteration, fire, theft, non-recommended temperature use and does not apply to minor
imperfections, scratches, stains, discoloration, surface markings as a result of shipping or other damage to external or internal
surfaces which does not impair the utility and/or functionality of the product .
TO OBTAIN SERVICE
If service should be necessary, you should contact IRIS USA, Inc . Customer Service (“Customer Service”) at 1-800-320-4747 .
You may then return the properly packaged product(s), (using adequate packing and shipping material to prevent damage in
transit), with postage prepaid along with name, address, telephone number, model number, and proof of date of purchase (a
copy of the receipt) and a detailed description of the claimed defect . This warranty shall not cover any damage incurred to the
products during transit to Customer Service . You shall have the obligation and responsibility to: pay for all services and parts
not covered by the warranty .
MANUFACTURER’S OBLIGATION
The Warranty may not be altered, expanded, extended, revised or varied except by written instrument executed by the
Manufacturer .
THE MANUFACTURER’S LIABILITY UNDER THIS WARRANTY IS LIMITED TO THE REPAIR OR REPLACEMENT OF THE
DEFECTIVE PRODUCT(S) AT THE MANUFACTURER’S SOLE AND EXCLUSIVE OPTION . THE MANUFACTURER WILL REPLACE
ANY ITEM FOUND TO BE DEFECTIVE IN MATERIAL OR WORKMANSHIP WITH THE MOST COMPARABLE CURRENT ITEM . IRIS
USA, INC . DOES NOT ACCEPT SPECIAL REQUESTS, NOR DO WE HAVE THE ABILITY TO UPGRADE IN EXCHANGE FOR MONEY .
THE MANUFACTURER SHALL NOT BE LIABLE FOR ANY SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES, WHETHER
DIRECT OR INDIRECT . THE WARRANTIES SET FORTH HEREIN ARE EXCLUSIVE AND NO OTHER WARRANTIES, EXPRESS
OR IMPLIED, INCLUDING BUT NOT LIMITED TO ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR
PURPOSE OR USE ARE MADE WITH RESPECT TO THE PRODUCTS .
Some states do not allow the exclusion of limitation of incidental or consequential damages, so the above limitation exclusions
may not apply . This Warranty gives specific legal rights, and there may also be other rights which vary from state to state .
DISCONTINUED ITEM RETURNED
If the item returned is discontinued and is no longer available, IRIS USA, Inc . will automatically replace your item with the most
comparable item currently manufactured .
MANUFACTURER 1-YEAR WARRANTY
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