AT20 Online Dual-spectrum Thermal Camera User Manual
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14.
Common Troubleshooting
Troubles
Possible Cause
Solutions
Camera cannot be
started.
The supply voltage exceeds
the normal working supply
voltage range.
Check whether the power supply
voltage is between 12 and 24V
The power connector is
loose.
Check whether the power cable is
connected
Web cannot be logged
in.
IP setting is wrong.
Manually configure the computer
address to the 192.168.1.XX
Image is stuck.
Network cable connection
is loose.
After checking the network cable
connection, restart the web.
