iQ Pet Remote Trainer, Руководство пользователя

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maintenance, and/or lost units. Any water damage on the
Water Resistant Handheld Transmitters will not be covered.
All replacement costs for either the transmitter or receiver
will be the owner’s responsibility.
The warranty is void if the unit has been altered or an
unauthorized person has damaged the unit while attempting
repair work.
The removal of serial numbers from any iQ Pet products will
void the warranty.
iQ Pet reserves the right to retain and discard any parts or
accessories that have been found damaged upon replacement
and repair.
Procedure for Repair Work
If the unit is malfunctioning, please refer to the “Trouble
Shooting Guide” in the Owner’s Manual and call customer
service at 1-888-811-9111, for technical support, before
sending it to iQ Pet for Service.
The cost of shipping products under warranty back to iQ Pet
is the customer’s responsibility. iQ Pet is not responsible for
units damaged or lost in transition to iQ Pet. iQ Pet is not
responsible for loss of training time or inconvenience while
the unit is in for repair work. iQ Pet does not provide loaner
units or any form of compensation during the repair period.
A copy of the sales receipt showing the purchase date may
be required before warranty work is initiated.
Please include a brief explanation outlining the problem
and include your name, address, city/state/zip code, daytime
phone number, evening phone number, and email address.
Or you can visit our website at www.iqpetcollar.com for
a service request form. If the repair costs are not covered
under warranty, we will call you for payment information
and authorization. For any questions concerning your iQ Pet
products, call us toll free at 1-888-811-9111, M-F 8:30AM
- 4:00PM, Pacific Standard Time, or email us at repair@
iqpetcollar.com
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Send repair units to:
iQ Pet / Repairs
22912 Lockness Avenue,
Torrance, CA 90501
U.S.A.
Warranty and repair information
WARRANTY AND REPAIR
INFORMATION
1-Year Comprehensive Warranty
iQ Pet provides the original purchaser with a 1-YEAR
WARRANTY for all products in the iQ Pet Series. The
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year, the cost of Parts, Accessories, Labor fees, and Shipping
fees incurred are the customer’s responsibility. Labor
fees will be variable depending on the extent of the work
required.
To Qualify for the iQ Pet Warranty
All products must be registered and/or a proof of purchase
is required to initiate repair work under warranty. To register
your iQ Pet product, log onto our website at www.iqpetcollar.
com, click on the warranty registration link, and fill out
the required information. Registration must be completed
within 30 days of purchase. If you do not have access to a
computer, you can call our toll free number at 1-888-811-
9111, and one of our customer service representatives will
register the product for you. If you were unable to register
your product within 30 days of purchase, we will accept all
products for repair with a proof of purchase. We strongly
recommend keeping the original receipt. If your product is
not registered and a proof of purchase is not available at the
time of service, iQ Pet will estimate the age of the unit by
the serial number. Serial number estimates can differ from
the actual purchase date. A serial number estimate is the only
method of determining an approximate date of purchase
without product registration or a proof of purchase.
Not Covered Under Warranty
iQ Pet DOES NOT offer warranty for products that have
been bought secondhand or as a resold product.
iQ Pet DOES NOT replace defective units or provide
refunds for products purchased from us after 30 days from
the date of purchase.
iQ Pet DOES NOT cover the cost of shipping outside of the
Continental United States.
Issues of replacement and refunds on units purchased less
than 30 days from an authorized dealer must be addressed
to the dealer directly. If the products purchased from an
authorized dealer are after 30 days from the date of purchase,
please send the units to iQ Pet for service and repair.
iQ Pet DOES NOT cover the cost of repairs and
replacements due to misuse by the owner or dog, improper
Warranty and repair information