P1D Wireless Broadband Modem User Manual
- Page 43 of 47 -
Error Message
Cause
Recovery Action
Loss of coverage –
please improve
modem signal
The modem can no longer
communicate with the
wireless network.
This may be caused by one
of the following:
1) The modem has moved
out of range of the wireless
network
2) The wireless network may
have developed a fault or
may have been switched off
The modem will automatically try
and regain radio
coverage/synchronization with the
wireless network.
If the modem has moved out of the
wireless network range it must be
brought back into range.
Once radio
coverage/synchronization has
been re-gained session
establishment can be attempted.
SIM failure – please
contact service
provider
This only affects modems
that have a SIM card
present.
The modem is having
problems accessing the SIM
card.
Perform the following steps:
a) Carefully remove the SIM card
from the modem
b) Clean the SIM card’s gold
contacts with a soft cloth
c) Re-insert the SIM card into the
modem ensuring that the SIM card
holder is securely fastened
d) Power cycle the modem using
the front panel button
e) Establish a session in the
normal manner
If the problem persists contact
your service provider’s technical
support for assistance.
Battery level too low
There is insufficient charge
left in the internal battery.
Connect the DC power jack, wait a
few seconds and then establish a
session in the normal manner.
Modem cable
disconnected
There is a problem with the
connection between the PC
and the modem.
Check the cable and connectors
between the PC and the modem.
Establish a session in the normal
manner
P1D Wireless Broadband Modem User Manual
- Page 44 of 47 -
Appendix I – Third Party Software
During installation of the Wireless Broadband Modem the connection type between the computer
and the Wireless Broadband Modem is chosen.
For the connection type chosen, the following drivers are installed and used.
USB connection driver:
MCCI – http://www.mcci.com
Ethernet connection drivers:
WinPCAP – http://winpcap.polito.it
RASPPPoE – http://www.raspppoe.com
Note:
If one of the drivers used by the Wireless Broadband Modem is removed, then the Wireless
Broadband Modem will not operate correctly.
