IPmotion CAR-A-WAN.112 Скачать руководство пользователя страница 49 | Manualshive

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Troubleshooting

49

The modules cannot be
dialled in successfully
even though they are
registered in the
network and the signal
strength is sufficient*.

*The signal strength
sufficient for dial-in is
individual and depends
on the network
technology (3G/LTE),
modem, antenna used,
including cables and
provider. You can set a
global minimum value
yourself, see chapter
Device operation and
operation, Dial-up
settings

The APN is wrong, the
SIM card is not yet
activated or blocked by
the provider.

The prepaid card has no
credit.

Make sure that
the provider-specific
data
(APN/Username/Passwo
rd) has been
correctly transferred to
the CAR-A-WAN.

Note: As of September
2019, user name and
password cannot yet be
transferred: Please carry
out an update, see
chapter CAR-A-WAN.112
using Web
Administration,
Maintenance, Update or
inform Support of the
serial number.

→ that the SIM card is
suitable for use, contact
the hotline of your
mobile phone provider if
necessary.

The PC can be dialled
into the VPN, but
network resources are
not available.

The IP address of the
CAR-A-WAN.112 is equal
to the VPN server.

IP address of the
CAR-A-WAN.112 under
Routing. Restart the
router, see chapter
Device operation and
operation, IP
configuration

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Содержание CAR-A-WAN.112

Страница 1: ...Emergency vehicle optimized 3G 4G router with integrated WLAN hotspot and integrated WLAN client Manual CAR A WAN 112 CAWv6S7455E CAWv6S7455PE CAWv6S7455TE ...

Страница 2: ...t www IPmotion de Responsible for the content Florian Kempff Managing Director Copyright 2017 2019 All rights reserved This manual is protected by copyright The copyright lies with IPmotion GmbH Trademark All trademarks used are the property of their respective owners IPmotion and CAR A WAN 112 are registered trademarks Technical and optical changes as well as printing errors reserved ...

Страница 3: ...2 Improper installation 10 4 3 12 24V connection 10 4 4 Mobile radio antennas 11 4 5 Device mounting 11 4 6 Risk of injury 13 4 7 Risk of damage injury during installation 14 4 8 Damage to important vehicle parts 14 4 9 Maintenance service and malfunctions 15 5 Introductory remarks 16 6 System description 18 7 Device description CAR A WAN 112 19 ...

Страница 4: ...g the CAR A WAN 112 26 9 Installation and Connection 27 9 1 Power supply of the CAR A WAN 112 28 9 2 Installation sequence 28 Assembly 28 Power supply 28 Preparation of SIM cards preliminary consideration 29 Deactivating the SIM pin 29 Lay antenna cable do not damage 30 10 Device operation and operation 31 10 1 CAR A WAN 112 using Web Administration 31 Launch CAR A WAN 112 Admin Web 31 User settin...

Страница 5: ... the CAR A WAN 112 44 11 Troubleshooting 46 12 Service protocol 51 13 Service hotline 52 14 Technical data 53 14 1 Specification CAR A WAN 112 53 15 Recycling the CAR A WAN 112 54 16 Identification of the CAR A WAN 112 55 17 Declaration of conformity 55 ...

Страница 6: ...ety Indicates additional information and tips Recycling label Identification of assemblies or parts that must be disposed of as hazardous waste Never dispose of these components in the trash This device is intended for use in vehicles This applies in all countries of the EU and other countries following the EU Directive 1999 5 EC without any exception except France There WLAN outdoors within the f...

Страница 7: ...incorrect maintenance or incorrect repair by third parties In case of modifications unauthorized interventions faulty operation other devices or accessories incorrect installation or modifications not approved by us Failure to follow the instructions in the documentation supplied Incompatibility of the product due to technical innovations or regulations that may occur after the purchase When using...

Страница 8: ...ity or fitness for a particular purpose Some jurisdictions do not allow the exclusion of implied warranties In this case the validity of all explicit and or implicit warranties is limited to the warranty period With the expiration of this period all guarantees lose their validity Some countries do not allow the limitation of the validity of implied warranties by law so the above limitation does no...

Страница 9: ...formed of the possibility of such damage In no event shall IPmotion GmbH be liable for any incidental indirect special consequential or other damages of any kind This includes without limitation damages for loss of profit business interruption loss of business information or any other loss resulting from the use of the CAR A WAN 112 or in any relationship with the device whether based on contract ...

Страница 10: ... specialist personnel 4 2 Improper installation Improper installation can lead to damage to the unit or the vehicle Special knowledge and skills are required for the installation of the system It is strongly recommended that installation be carried out by a specialist workshop 4 3 12 24V connection Only use the supplied adapter plug to connect to the 12 24V DC on board power supply of your vehicle...

Страница 11: ...a cables can have poor reception and transmission performance and interfere with other equipment Unadjusted minimal bending radii of antenna cables can lead to breakage of the core of antenna cables Poor reception and transmission power can be the result 4 5 Device mounting The router is intended for mounting in motor vehicles It can be mounted directly on aluminium housing with four screws Ø 4mm ...

Страница 12: ...stalled housing bracket of the v3 v4 Never set up or operate the device in a damp environment Liquids must also be kept away from the device The router must not be mounted near heat sources as the aluminium housing must be able to dissipate heat ...

Страница 13: ...Safety and security 13 4 6 Risk of injury Unsuitable installation locations missing or insufficiently fixed brackets can cause injuries in the event of a traffic accident ...

Страница 14: ...ry and material damage Always loosen parts carefully Do not apply direct pressure to the connection cable 4 8 Damage to important vehicle parts When drilling mounting holes or driving in sheet metal screws important vehicle parts or lines can be damaged Ensure that there is sufficient clearance behind the screw and drill holes ...

Страница 15: ...id If necessary the tests underlying the certification must be carried out again and if necessary the prerequisite for this must be reassessed Software updates should only be installed according to instructions and when the power supply has been secured An interruption of the power supply can lead to a total failure of the CAR A WAN 112 Software updates should only be carried out with sufficiently...

Страница 16: ...tion and the resulting consequences The CAR A WAN 112 is designed to connect computers laptops netbooks smartphones electronic cash registers with Internet cash function and other TCP IP enabled devices such as webcams from the vehicle to the Internet wired via LAN wireless via WLAN via WLAN antenna 1 connected to W1 and W1M The CAR A WAN 112 automatically dials up to the Internet and if necessary...

Страница 17: ...el connection and new connection requests are distributed across the three connections maintaining a path once taken to terminate the individual WAN connection previously used If these WAN connections are 3G HSPA and a connection switches to LTE all traffic can be redirected to the faster alternative connection while the slower connection is disabled The higher value connection speed is allowed to...

Страница 18: ...m the 24V DC power supply or correct cold starts during a manual restart or triggered watchdog of the embedded PC Two SIM cards are switchable each connected with a 3G LTE modem LEDs inside the housing signal the operating states a speaker can emit warning tones an optional tactile switch can trigger the reset of the router The modems transfer their operating heat to the aluminium housing Plug con...

Страница 19: ...on the front side WWAN means Wireless Wide Area Network also known as 3G UMTS LTE 4G M stands for MIMO MIMO technology increases reliability and data throughput On the front of the device you will find from left to right connections for 2 LAN RJ45 10 100 1000 MBit s a concealed reset button that can only be pressed with a paper clip an LED for indicating the operating status 2 USB connections and ...

Страница 20: ...devices to LAN instead of WLAN Devices connected to the LAN can communicate with devices connected to the WLAN The clients are not isolated from each other The Ethernet2 interface is not yet configured on delivery 7 2 Elements on the back On the back of the device in the upper row you will find the connections for the mobile radio modems WWAN 1 3 and their MIMO connections WWAN 1M 3M and GPS The l...

Страница 21: ...he CAR A WAN 112 we recommend making the cable ends distinguishable before assembly when laying the antenna cables We recommend colour coding using a band of insulating tape similar to the FAKRA codes used in automotive engineering bordeaux RAL 4004 WWAN1 carmine red RAL 3002 WWAN2 pastel orange RAL 2003 WWAN3 bright blue RAL 5005 GPS beige RAL 1001 WLAN ...

Страница 22: ...o contact The use of Sim card adapters is not recommended Please take this into account when purchasing and handling SIM cards On the board there are two SIM card holders per modem one is visible from above and holds the default SIM card the second SIM card holder is directly underneath and a SIM card inserted there can be used by switching after a reboot If only one SIM card is used slide it into...

Страница 23: ...n CAR A WAN 112 23 into place When using two SIM cards per modem start with SIM card 1 2 2 2 or 3 2 Please do not use only the lower SIM card slot Always assign an activated SIM card to at least the upper SIM card slot ...

Страница 24: ...t side overwritten with Install with a link to the website for correct connection of power supply and QLS antenna cable another QR code on the right side overwritten with Setup with a link to the admin website the serial number the user name and an individual initial password the CE mark the RoHS mark the E Mark symbol the IP protection class IP30 a GTIN 13 barcode the product ID in text form CAWv...

Страница 25: ...ling of the CAR A WAN 112 LED lights up red the power supply is applied LED lights up green the CAR A WAN is online and a VPN connection is active remote maintenance possible 7 6 Acoustic messages of the CAR A WAN 112 None at the moment None at the moment ...

Страница 26: ...tected from moisture 8 2 Unpacking the CAR A WAN 112 Remove shipping cartons and packaging material Check the delivery for completeness using the delivery note If the delivery is incomplete or if you have received an incorrect delivery the supplier must be informed immediately Also check the delivery for transport damage Complaints about transport damage must be made immediately Keep all shipping ...

Страница 27: ...trical system of your vehicle yourself if you have the necessary specialist knowledge Make sure that the ventilation of the CAR A WAN 112 is guaranteed Pay attention to the bend radii of antenna cables Knots and too narrow bending radii can lead to breaks in the antenna cable and conductors Bring cables to room temperature before laying them The device is equipped with colour coded system screw co...

Страница 28: ...an be reached with the power supply cable see chapter 4 5 Power supply Install the power supply cable starting with ground then ignition then continuous positive or plug the prepared and fused power supply cable for the accessory socket into it Check the device for max 30 seconds by applying voltage to the device The LED on the front face must light red with the connection to the Internet and the ...

Страница 29: ... connection that is not quite as fast but is all the more stable This should be activated first If you need the VPN immediately after starting your PC you should prefer it to an occasionally faster but fluctuating data connection We deliver the CAR A WAN 112 without the SIM pin set at the factory and recommend deactivating the SIM pin query if only you have access to the router and SIM cards Deact...

Страница 30: ...ad the chapter by monitoring the signal strength level in the web administration Measure the required cable length and if necessary have the cable assembled by us Temper the cables so that plastics for example are not laid too cold Otherwise there is a risk of cable breakage Temperatures below 5 degrees Celsius are unsuitable even for simple PVC cables The insulation which is often thicker in the ...

Страница 31: ...LAN access points Before you install the CAR A WAN 112 you should have the following information at hand SIM PIN see 0 assigned to your SIM card to your SIM cards APN Desired SSID password of the WPA encryption Launch CAR A WAN 112 Admin Web http IP address of CAR A WAN 112 Default setting http 10 10 10 1 or http router admin User is not shown here Default password is not shown here Select languag...

Страница 32: ...Device operation and operation 32 Fig 5 Login Admin Web You can call up further information on possible settings and terms in the menus at any time using the question mark symbol ...

Страница 33: ...ation and operation 33 User settings password change The Settings button top right takes you to the user settings In this dialog you can change the password of the administrator An empty password is not permitted ...

Страница 34: ...nyone can configure the router from the LAN We therefore strongly recommend that you set a password at the very beginning so that misuse can be ruled out Please write down this password and keep it in a safe place The CAR A WAN 112 does not have an integrated process for resetting the password you have selected Password resets require an intervention on the CAR A WAN 112 operating system and are f...

Страница 35: ...both from when a dial in has to take place and under which conditions it has to be omitted If a check mark is set for Hang up slow connection the slower connection type 2G 3G is hung up if the other module has established a faster connection type 3G 4G Furthermore connections are only established or maintained with a minimum quality The value 1 in words minus one deactivates the minimum signal str...

Страница 36: ...les All other fields not described in detail here may only be changed upon request by the IPmotion support and may cause a malfunction of the CAR A WAN 112 up to a total loss SIM PIN PIN of the SIM card is displayed hidden Please make sure that password managers of your web browser do not recognize this value as a password to be saved This is a common error source which can be recognized by the mo...

Страница 37: ...in with a mobile phone provider Always The dial in is always carried out again if the connection has been interrupted by driving Never A manual dial in can only be performed by the CAR A WAN 112 monitor When not roaming Please select this option if you want to prevent dialling into a foreign network abroad This option may not interrupt an existing dial in it only prevents new dial ins PIN string I...

Страница 38: ...access point for wireless LAN can be switched on or off the network identification can be changed and the channel number can be set The order also specifies the regulatory domain that restricts the available WLAN channels to the permitted channels and transmission powers ...

Страница 39: ...onfigurable network interface A second routable interface is not provided in the standard configuration but is conceivable in principle e g if the host access point for WLAN is deactivated and the WLAN card functions as a transition to other networks The field NAT is only available if a second interface is available ...

Страница 40: ... servers of the respective mobile phone providers but directly queries the root servers and from there with the typical mobile phone runtime the previously determined responsible DNS servers of the hosts to be reached By its very nature this query is slower than a query from mobile providers but offers advantages when using multiple parallel WAN connections This avoids DNS queries from the Interne...

Страница 41: ...uketz blog de empfehlungsecke dns Digital courage DNS server DNSSEC DNS over TLS IPv4 46 182 19 48 IPv6 2a02 2970 1002 18 Server location Germany dismail de DNS server DNSSEC DNS over TLS IPv4 80 241 218 68 IPv6 2a02 c205 3001 4558 1 Server location Germany Special feature Advertising and tracking filter list AS250 net Foundation DNS Server 1 DNSSEC IPv4 194 150 168 168 Server Location Germany DNS...

Страница 42: ... by clicking on Active However applications can only be accessible from the outside if the provider enables internal routing and provides a public IP address This is usually not the case so that special services such as MDEX de must be used to securely publish device internal services on the Internet or Intranet ...

Страница 43: ...operation 43 Dynamic shutdown Operating modes and messages The most important operating modes of the router can be described as follows o off o On Offline o On Online o On Roaming o On waiting for shutdown o update sequence ...

Страница 44: ...integrated with WLAN GPS mobile antenna 1 Check the input fuses and switch on the power supply Wait about 60 seconds Turn on your PC and connect to WLAN or LAN If all steps have been completed successfully the router must be in the On state Now configure the SIM PIN s via the admin website see chapter Modem settings The factory settings do not provide for a PIN The SIM1 1 is configured for Telekom...

Страница 45: ... snaps into place Proceed a warm start of the device via the admin website settings symbol gear reboot or briefly interrupt the power supply Use your PC to check the online connection Contact IPmotion for the correct WLAN connection between vehicle and guard The router should be visible in the WLAN after about one minute and online after about 90 seconds The router can now remain ready for operati...

Страница 46: ...Troubleshooting Troubleshooting work on the hardware of the CAR A WAN 112 must only be carried out by authorised specialist personnel If the router does not work properly please try to solve the problem using the table below ...

Страница 47: ...t see the WLAN of the CAR A WAN although my operating system offers WLAN connections The WLAN of the CAR A WAN is switched off or other WLANs occupy the same channel or adjacent channels Connect to the CAR A WAN via a LAN cable and navigate to the administration website and switch on the WLAN or change the channel see chapter I can t reach the administration website You have set up a Web proxy in ...

Страница 48: ...hapter Dial up settings Possibly the modules see generally available mobile radio networks but could not register in these Make sure that the data enabled SIM cards are inserted correctly see chapter that the SIM cards may not require a SIM PIN but this is not correctly configured that the router has been restarted after inserting the SIM cards or reconfiguring the SIM PIN settings see chapter SIM...

Страница 49: ...has no credit Make sure that the provider specific data APN Username Passwo rd has been correctly transferred to the CAR A WAN Note As of September 2019 user name and password cannot yet be transferred Please carry out an update see chapter CAR A WAN 112 using Web Administration Maintenance Update or inform Support of the serial number that the SIM card is suitable for use contact the hotline of y...

Страница 50: ...s broken or the bending radius of the antenna cable is too small Replace the router or the antennas or the antenna cable The error image you registered is the CAR A WAN 112 in the table please contact our service department and have the following information ready Model number serial number Date on which the problem occurred Detailed description of the problem ...

Страница 51: ...Service protocol 51 12 Service protocol Always make any changes to the CAR A WAN 112 into the service log Date Changes to settings such as passwords etc Performed by ...

Страница 52: ... contact our Service Hotline at the telephone or fax number Phone no 49 641 350999 0 Fax No 49 641 350999 90 If it is not possible to establish a telephone connection we have set up an e mail contact for you support IPmotion de You can also contact the area or branch you are interested in directly at the following Internet address http www IPmotion de contact ...

Страница 53: ... B4 AWS B3 1800 B5 850 LTE regions Europe North America South America Asia Africa Antenna gain with 8 meter low loss cable RG58 0 dBi WLAN bands IEEE 802 11b g n ac 2 4 GHz 5Ghz Size 153 6mm x 56 0mm x 201 5mm only housing with QLS connectors 153 6mm x 70mm x 201 5mm with optional bracket Power consumption 10 Watt at 24 V Ground with 3 modems 1000 gram Protection class IP 30 Operating temperature ...

Страница 54: ...uest the recycling kit for recycling by sending an email to recycling IPmotion de and quoting at least one IMEI number or serial number on the back of the router This kit will be sent to you free of charge throughout Europe and consists of a package a questionnaire and a return label For your expenditure we refund you 5 EUR plus VAT We will also provide you with a non binding upgrade offer as on a...

Страница 55: ...031732301 or 4260031732259 MAC MAC address of the LAN WLAN interface IMEI Unique identification of the radio module s Here you can also find QR code to call up the help page of the product https www ipmotion de GTIN as well as a QR code to call up the Web admin page http router admin 17 Declaration of conformity The CE marked routers of the CAR A WAN 112 series comply with the following harmonized...

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