Glossary of Terms
Intercom
describes internal calls within the
ICM
1
Intercom – describes internal calls within the
telephone system
Central Office Line – also known as a trunk line or
outside line
A commonly used number stored in a speed bin for
ICM
CO Line
Speed Dial
1
2
3
A commonly used number stored in a speed bin for
easy access
Do Not Disturb – a telephone in DND will show as
busy to callers
Forward
your calls can be sent to another location
Speed Dial
DND
FWD
3
4
5
Forward – your calls can be sent to another location
such a voicemail or another station
Direct Dial Inwards or Direct Inwards Dialing – ISDN
lines can be provided with multiple telephone
numbers which are each routed to individual
extensions or Hunt Groups
FWD
DDI or DID
5
6
extensions or Hunt Groups
Digital Key Telephone Unit – Ericsson-LG digital
telephone
Single Line Telephone – an analogue telephone
DKTU
SLT
7
8
A type of CO line that comes in multiples of 2 or more
Voice Message Interface Board – Ericsson-LG
integral Voice Processing card
Conference
where you can talk to 2 or more internal
ISDN
VMIB
CONF
9
10
11
Conference – where you can talk to 2 or more internal
or external parties
CONF
32
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