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Please be ready to give a brief description of the problem, and what you were doing when the
problem occurred, before calling Service Support. The Service Support representative will be
able to serve you much quicker if you are prepared to answer the ten questions listed below.
1) What is the purchase date and serial number of the USB Flex™ Web Cam?
2) Were any messages displayed on the screen when the error occurred? If so, what was the
exact wording of the message?
3) What type of computer are you using?
4) When does the problem occur?
5) Can the problem be reproduced? If so, what are the steps necessary to reproduce the
problem?
6) What version of the OS are you using?
7) Are you on a network? If so, what type of network is it?
8) What have you already tried to get the problem resolved?
9) What type of data are you trying to record?
Technical Support
