User Manual
XC2903 Handheld Reader
38
12. After-sales
12.1 After-sales service
If you encounter any unsolvable problem when using our product, please contact
the customer service center.
Before a user engages our customer service center, please prepare the following
information at hand:
●
Handheld reader model
●
Handheld reader serial number (Located at the bottom of a handheld reader)
●
Any changes to the handheld reader or tag
●
Application software’s status and condition
12.2 Other matters
If our customer service officer has confirmed with the user to return his/her
handheld reader for maintenance, the user will receive a return merchandise
authorization (RMA) from our customer service officer. Please indicate the RMA
no. on the exterior of the return product packaging and, at the same time, provide
the same no. on a piece of paper and place it inside the packaging. This will
ensure the quick processing of the return product.
Please follow these steps when returning the handheld reader for maintenance:
●
Carefully pack the handheld reader and its accessories into the original
antistatic foam box. Please use a box with protective effect if the original box
no longer exists.
● Use filler to cover the products in the box.
●
Place a note, written with RMA no., in the box.
●
Indicate RMA no. and the word “fragile” on the exterior of the box.
12. After-sales
